Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Horvath Home Services. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, responding to customer inquiries, and resolving service-related issues.
Key Responsibilities:
- Respond to customer inquiries and resolve service-related issues in a timely and professional manner.
- Work closely with the sales team to stay up-to-date on service and product knowledge.
- Find patterns in customer complaints and bring them to the team for improvement.
- Ensure customer account information is up-to-date and accurate.
- Create records of customer interactions and follow up to ensure all questions have been answered.
Requirements:
- Previous customer service experience is a plus.
- Basic computer and phone skills are required.
- Must have graduated high school, received a G.E.D. or equivalent.
- Must possess excellent interpersonal, communication, and active listening skills.
About Us:
Horvath Home Services is a leading provider of home services, dedicated to delivering exceptional customer experiences. We are committed to providing our customers with the highest level of service and support.
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