Customer Service Representative

2 weeks ago


Beachwood, New Jersey, United States Horvath Home Services Full time

We are seeking a highly skilled Customer Service Representative to join our team at Horvath Home Services. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, responding to customer inquiries, and resolving service-related issues.

Key Responsibilities:

  • Respond to customer inquiries and resolve service-related issues in a timely and professional manner.
  • Work closely with the sales team to stay up-to-date on service and product knowledge.
  • Find patterns in customer complaints and bring them to the team for improvement.
  • Ensure customer account information is up-to-date and accurate.
  • Create records of customer interactions and follow up to ensure all questions have been answered.

Requirements:

  • Previous customer service experience is a plus.
  • Basic computer and phone skills are required.
  • Must have graduated high school, received a G.E.D. or equivalent.
  • Must possess excellent interpersonal, communication, and active listening skills.

About Us:

Horvath Home Services is a leading provider of home services, dedicated to delivering exceptional customer experiences. We are committed to providing our customers with the highest level of service and support.



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