Case Manager

4 days ago


Dearborn, Michigan, United States ACCESS (MI) Full time
Job Title:
Case Worker

Job Summary:

We are seeking a skilled Case Worker to join our team at ACCESS (MI). As a Case Worker, you will work under general supervision to provide employment and educational services to individuals in assigned programs. Your primary responsibility will be to develop, implement, and evaluate activities in accordance with program objectives and policies. You will work with assigned caseloads, following established procedures, to perform routine tasks and resolve questions and problems. You will also provide on-going support to participants, ensure participation and program compliance, and advocate on their behalf when necessary.



Essential Duties and Responsibilities:

• Assess and complete initial review processes for program participants
• Complete necessary paperwork related to services provided
• Help participants identify and access options available to them through the program and their local community
• Develop and implement plans of action to help participants set goals, identify steps, and a timetable for each party to act and deliver on
• Provide on-going support to participants and ensure participation and program compliance
• Advocate on behalf of clients in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies
• Utilize program tools to identify goals and address barriers
• Assist clients in recognizing and understanding at-risk behaviors
• Regularly collect documentation and evidence of participant progress and activities, complete required case notes, and document all services in compliance with the agency's quality assurance plan
• Report on program progress at required intervals per funding guidelines
• Establish and maintain relationships with appropriate client referral sources
• Maintain agency confidentiality and client's privacy
• Maintain currency on new services and referral sources as well as services provided to clients
• Follow the funding source's requirements and CARF standards applicable to the services provided
• Depending upon assigned functional area, administer testing as needed, which may include blood testing and the coordination of administering, preparing, and shipping of samples and receiving test results
• Develop and maintain relationships with existing and potential employers
• Recruit new employers each month
• Attend meetings with the Department of Health and Human Services to review deficient case files and determine participants' compliance with program based on assigned functional area
• Conduct home visits with clients based on assigned functional area
• Transport clients using company-provided transportation
• Create educational/program marketing materials targeted toward increasing participation in assigned program, including newsletters, Facebook, and websites
• Conduct presentations and awareness campaigns to raise awareness of services offered and increase participation
• Conduct regular group client meetings
• Conduct employer visits daily/weekly to market program services and recruit new job openings
• Maintain employer files and documentation regarding the employer and current and past job openings
• Translate and interpret information for non-English speaking clients as needed
• Communicate and interact with external program funders, attend grant-related meetings, or participate in training sessions as required
• Assist program participants to develop effective job-seeking skills, including completing applications, writing resumes, practicing job interviewing techniques, and other related skills
• Provide translation services as needed
• Provide cultural awareness education to employers who hire immigrants and assist employers in resolving conflicts and/or tensions as needed
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned



Knowledge, Skills and Abilities:

• Knowledge of community resources, including social services agencies and crisis intervention providers
• Knowledge of processes, rules, and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
• Knowledge of HIPAA regulations based on assigned functional area
• Skill in operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
• Ability to partner with other functional areas to accomplish objectives
• Ability to facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
• Ability to organize and prioritize multiple tasks and meet deadlines
• Ability to communicate effectively, both orally and in writing
• Ability to speak and write in English
• Interpret, speak, and write in Arabic, Spanish, or other native language of the predominant service population is preferred



Minimum Degree Required:

High school diploma or GED equivalent ~and~ At least one year of related work experience based on assigned functional area or any equivalent combination of experience, education, and/or training approved by Human Resources



Working Conditions:
Hours: Normal business hours, some additional hours may be required. Non-traditional hours, including nights and weekends, may be required based on assigned functional area.

Travel Required:
Local travel may be required. May travel up to 20% including overnight travel based on assigned functional area.

Working Environment:
Climate-controlled office
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