Patient Experience Coordinator

3 days ago


Middletown, New York, United States Garnet Health Full time
Company Overview:
Garnet Health is a leading integrated health system that offers a perfect balance between career satisfaction and lifestyle fulfillment. Our patient-centric approach emphasizes collaborative care, leveraging visionary leaders and dedicated professionals who work together to deliver exceptional outcomes for our community.

Salary:
The estimated hourly salary range for this position is $29.98-$37.48, reflecting the competitive compensation offered by Garnet Health System.

Job Description:
The Patient Experience Navigator will play a critical role in ensuring excellence in patient care and satisfaction at Garnet Health Medical Center-Middletown. This includes responding to patient complaints, resolving grievances according to CMS guidelines, and coordinating the Language Assistance Program (LAP) in accordance with DOH and DNV regulations.

Responsibilities:
  • Serve as the primary point of contact for patient complaints and grievances
  • Work collaboratively with leaders and staff to ensure patient-centered care
  • Coordinate the LAP, including annual assessments and staff training
  • Notarize documents under the direction of Risk Management, pending NYS Notary Public Certification

Required Skills and Qualifications:
This role requires a strong background in acute healthcare, data analysis, and problem-solving. The ideal candidate will have a bachelor's degree, 2-4 years of experience in a related field, and proficiency in Excel, Word processing, and statistical methods.

Benefits:
Garnet Health offers a comprehensive benefits package, including tuition reimbursement, health, dental, and retirement plans designed to support your individual and family needs.

Working Conditions:
This role involves working in a clean, well-lit facility with minimal exposure to hazards. Physical demands include standing, walking, and sitting for extended periods, with the ability to lift up to 10 pounds.

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