Practice Coordinator

7 hours ago


Gaithersburg, Maryland, United States Advanced Behavioral Health, Inc. Full time
Job Description

Advanced Behavioral Health, Inc. is seeking a highly skilled Practice Coordinator to oversee the administrative aspects of patient encounters. This role is responsible for ensuring seamless interactions between patients, staff, and healthcare providers.

The ideal candidate will possess excellent communication and organizational skills, with the ability to multitask in a fast-paced environment. Experience working in a healthcare setting, particularly in a customer service role, is highly desirable.

Key Responsibilities:

  • Comply with regulatory requirements, including CARF, COMAR, and HIPPA.
  • Greet and check in patients for appointments, maintaining a clean and professional front desk environment.
  • Conduct patient reminder calls and verify authorization information in the EMR.
  • Schedule appointments accurately and manage no-shows.
  • Process medication refill requests and complete prior authorizations as needed.
  • Coordinate with Site Directors and Therapists to ensure cases are assigned and discharged regularly.
  • Act as the primary point-of-contact for referring vendors and communicate referral status.
  • Maintain confidentiality and respond to client and family inquiries within 24 hours.

Requirements and Qualifications:

  • Associates degree or equivalent work experience in a health-related field.
  • Minimum of five years of experience in a customer service role, preferably in healthcare.
  • Excellent communication and organizational skills, with the ability to multitask.
  • Basic knowledge of healthcare insurance claims and referral processing.
  • Experience with electronic medical records and scheduling systems.

Benefits:

  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with employer match.
  • Dependent care flexible spending accounts.
  • Voluntary term life insurance and employer-paid basic life insurance.
  • Employee assistance program and paid holidays.

Advanced Behavioral Health, Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our mission and values.


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