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Scheduling Coordinator

2 months ago

Lincoln, Nebraska, United States Rapport Translations Full time
Job Title: Scheduling & Customer Service

Job Summary:

We are seeking a highly organized and detail-oriented Scheduling & Customer Service professional to join our team at Rapport Translations. As a key member of our operations team, you will be responsible for scheduling interpreters, managing client relationships, and providing exceptional customer service.

Key Responsibilities:

  • Schedule interpreters in our online scheduling portal and manage client schedules to ensure seamless communication and appointment coverage.
  • Develop and maintain strong relationships with clients and interpreters through effective communication, problem-solving, and conflict resolution.
  • Provide exceptional customer service via phone, email, and text, ensuring timely and accurate responses to client inquiries.
  • Collaborate with staff to ensure smooth shift coverage and information exchange.
  • Train interpreters on our online scheduling system and other activities as needed.
  • Participate in weekly meetings to discuss ongoing projects, share best practices, and address any challenges.
  • Assist in reaching revenue goals by increasing client relationships, upselling services, and setting up clients for phone interpreting.
  • Manage multiple projects and priorities simultaneously in a fast-paced environment, delivering results by deadline.

Requirements:

  • College degree preferred or equivalent customer service experience of 2 years or more.
  • Over two years of experience in customer service and/or account management/sales.
  • Strong attention to detail, excellent communication skills, and strong organizational skills.
  • Ability to multitask, work independently, and effectively interact with multiple constituents.
  • Proficiency in Microsoft Office and ability to learn new technology and systems quickly.

What We Offer:

  • Remote work opportunity with occasional time working in our Lincoln, NE office.
  • 401k and paid holidays/vacations after probationary period.
  • Medical benefits not available at this time.

Location: Lincoln, NE, USA