Customer Service Representative Trainee

3 weeks ago

Whitinsville, Massachusetts, United States BankTalent HQ Full time
Opportunity Overview

We are seeking a talented and motivated individual to join our Call Center team as a Trainee Representative in a full-time role. As a member of our team, you will have the opportunity to learn and grow with a community bank that is passionate about supporting our customers and co-workers.

Position Overview

This is an entry-level position that requires moderate knowledge of the UniPay product and/or services. The successful candidate will be responsible for assisting UniPay customers with questions or issues regarding their accounts received via phone. The position requires good communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Exceed customer service and sales expectations in an inbound call center environment.
  • Accurately complete online account transactions, maintenance, and service requests from UniPay customers.
  • Maintain an understanding of UniPay products and services, procedures, policies, and regulatory issues.
  • Cross-sell features of the UniPay services.
  • Provide excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Meet Quality Assurance and cross-sell requirements and other key performance metrics with a strong attention to meeting daily service levels with accuracy.
Requirements:
  • High School Diploma or equivalent required.
  • Knowledge of customer service practices and technology highly preferred.
  • Experience in a call center environment helpful.
  • Minimum 1 year of previous banking or business experience required.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situations appropriately.
  • Bilingual (Spanish or Portuguese) a plus.
  • Intermediate to advanced skills in Microsoft Office.
About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses, and municipalities across New England. We are a unique blend of consumer, civic, and business banking with more than 150 years of history. We are an exception to the rule.

We are participant in E-Verify and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran, or as an individual with a disability.

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