Customer Service Representative

3 weeks ago


Whitinsville, Massachusetts, United States BankTalent HQ Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BankTalent HQ. As a key member of our Call Center team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues via phone, email, and chat
  • Provide accurate and timely information to customers regarding our products and services
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and quality metrics
Requirements
  • High school diploma or equivalent required; college degree preferred
  • 1-3 years of experience in a call center environment
  • Previous banking industry experience required
  • Superior listening, verbal, and written communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
About Us

BankTalent HQ is a leading provider of banking and financial services. We are committed to delivering exceptional customer service and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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