Technical Service Representative
2 weeks ago
In this remote-based customer-facing role, you will work as a Technical Service Representative to deliver high-quality support services to customers. Your primary focus will be on analyzing repair trends, managing inventory, and engaging with customers to drive value-added activities and enhance retention.
Key Responsibilities- Analyze repair trending data to identify areas for improvement and develop strategies to reduce device repairs.
- Collaborate with customers to implement solutions that meet their needs and ensure compliance with regulatory requirements.
- Lead proactive maintenance inspections for service portfolio assets, providing expert guidance to customers.
You will also be responsible for receiving and sending out instruments/devices requiring repair and maintenance, tracking the send/receive repair process, and ensuring instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.
RequirementsTo succeed in this role, you will need a strong background in medical instrumentation and device repair, with a minimum of 4 years of relevant experience. You must be able to communicate effectively with customers, work independently, and adapt to changing priorities.
BenefitsWe offer a competitive salary, ranging from $70,000 to $85,000 per annum, depending on experience and location. In addition to a comprehensive compensation package, we provide health insurance, retirement plans, and paid time off to support your well-being and career development.
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