Technical Operations Expert

3 weeks ago


Baltimore, Maryland, United States ZeroFox Full time
About ZeroFox:
We are a multinational cybersecurity company dedicated to making the internet safer for all. At ZeroFox, we believe in innovation and excellence in external cyber threats prevention. Our company values include a people-first culture, centers of excellence around the world, and an inclusive work environment that represents a variety of backgrounds, perspectives, and skills. As a Sr. IT Specialist, you will have the opportunity to work with a dynamic team that strives for excellence in this field. Our mission is to disrupt external cyber threats on the surface, deep, and dark web, and protect customers from growing threats across the external attack surface.

About the Role:
The Sr. IT Specialist will be responsible for preparing, assembling, and shipping hardware, as well as answering client phone calls, emails, and service tickets timely and efficiently. They will also document all client correspondence in the ticketing system, resolve any customer issues through research and collaboration among departments, and keep up-to-date on the latest software and hardware releases. Additionally, they will work with users and other IT staff to determine and develop specific information systems requirements and processes, identify, research, and seek resolution to complex end-user technical problems, and recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.

Salary:
A competitive salary range of $65,000 - $80,000 per year, depending on experience and qualifications.

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