Guest Services Representative

3 days ago


Baltimore, Maryland, United States McAlister's Full time
Job Description: Guest Services Representative - McAlister's Deli

As a Guest Services Representative at McAlister's, you will play a key role in delivering exceptional service to our guests. Your primary responsibility will be to ensure that every guest has an enjoyable dining experience, from the moment they arrive until they leave.

About Us: McAlister's is a leading casual dining restaurant chain, famous for our toasted sandwiches, salads, and soups. Our restaurants are designed to provide a welcoming atmosphere, where guests can relax and enjoy great food and service.

Responsibilities:
  • Take orders from guests, offering suggestions and recommendations when needed
  • Enter orders into the POS system, processing payments accurately and handling cash transactions
  • Deliver food and drinks to guests, checking back to ensure satisfaction and making adjustments as needed
  • Provide ongoing service in the dining room, including refilling beverages and pre-bussing
  • Clean and reset tables quickly, maintaining a clean and safe environment
  • Answer phone calls, taking orders and monitoring Uber deliveries
  • Perform opening, closing, and daily cleaning duties as required


Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to stand for long periods, lift heavy objects, and bend frequently
  • Flexibility with scheduling and willingness to work varied shifts


Estimated Salary: $12-$15 per hour, based on experience.

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