Field Service Representative

3 weeks ago


Baltimore, Maryland, United States Centric Business Systems - powered by UBEO Full time
Job Description

We are seeking a highly skilled Field Service Representative to join our team at Centric Business Systems - powered by UBEO.

The ideal candidate will have excellent customer service and technical skills, with the ability to work independently and as part of a team.

About the Job:

  • This is a full-time position that requires travel to customers' locations within an assigned geographic territory.
  • The primary hours of operation are 8:30am – 5:00pm, Monday – Friday.

Responsibilities:

  • Service and repair equipment at customers' locations.
  • Set up IP addresses, download printer drivers, and provide customer training on printing functions.
  • Work closely with other technicians and dispatch teams to ensure seamless customer service.

Requirements:

  • Journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
  • Excellent customer service and time management skills.
  • Reliable transportation and a valid state driver's license.
  • Computer skills, including typing, email communication, and basic Excel knowledge.
  • One year or more of experience with copier break/fix repair, troubleshooting, and refurbishment (Ricoh, Sharp, HP, Kyocera experience preferred).

What We Offer:

  • A comprehensive training program led by in-house industry experts.
  • Company-paid manufacturer training.
  • Career progression and leadership opportunities for high performers.


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