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Night Auditor

2 months ago

Auburn Hills, Michigan, United States Gulf Coast Hotel Management, Inc. Full time
Job Title: Night Auditor

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Gulf Coast Hotel Management, Inc.

Job Summary:

The Night Auditor is responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process for our guests. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Assist guests with check-in and check-out, answering questions and resolving any issues that may arise.
  • Process phone calls and respond to guest requests in a timely and professional manner.
  • Conduct physical inspections of the property to ensure that all areas are clean and well-maintained.
  • Respond to emergencies and take necessary actions to resolve the situation.
  • Maintain accurate records and reports, including guest accounts and room assignments.
  • Provide excellent customer service and ensure that all guests feel welcome and valued.
Requirements:
  • 1 year of hospitality experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive employee assistance program.