Front Desk Agent

4 days ago


Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full time

Job Title: Night Auditor

Job Summary:

We are seeking a skilled Night Auditor to join our team at La Quinta Inn & Suites Wyndham Auburn. As a Night Auditor, you will be responsible for maintaining an inventory of vacancies, reservations, and room assignments, as well as registering arriving guests and assigning rooms.

Responsibilities:

  • Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Coordinate guest room maintenance work with the engineering and maintenance division.
  • Process same-day reservations and future reservations when necessary.
  • Use persuasive selling techniques to sell rooms and promote other services of the hotel.
  • Process laundry to re-stock for the next housekeeping day.
  • Report any unusual occurrences or requests to the manager.
  • Manage and resolve all guest complaints in a professional and courteous manner.
  • Process guest check-outs and handle monetary transactions.
  • Maintain a high level of professional appearance and demeanor.

Requirements:

  • Night Auditor experience is a plus.
  • Able to work overnight shifts.
  • Reliable transportation.
  • High school diploma.
  • Able to lift up to 50 lbs.
  • Customer Service skills.
  • Valid driver's license.
  • Flexible hours.
  • Hotel experience.

About Us:

La Quinta Inn & Suites Wyndham Auburn is a modern hotel located in the Pacific Northwest, just outside of Seattle and Tacoma. We offer a memorable stay with free daily breakfast, a heated indoor pool, and a fitness center. Our hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district.



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