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Enrichment Programs Coordinator

2 months ago

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Job Summary

The Enrichment Programs Specialist plays a pivotal role in supporting the Manager Enrichment Program in overseeing and coordinating the Enrichment Program for Norwegian Cruise Line. This role involves meticulous attention to program details and logistics coordination to ensure the smooth and efficient execution of various programs.

Key Responsibilities
  • Cultivate professional relationships with stakeholders, ensuring open and effective communication.
  • Process, secure, and organize agreements and documentation in compliance with NCLH privacy policies.
  • Coordinate travel logistics, adhering to budget and contract requirements; update ships and other stakeholders on changes.
  • Maintain all information and processes up to date, secure, and accessible to stakeholders.
  • Stay informed about global travel requirements and share relevant information with stakeholders.
  • Assist with vendor set-up, invoice and reimbursement tracking, submissions, and approval.
  • Handle data collection of program materials and ensure timely delivery to the ship.
  • Conduct onboard site visits to ensure program quality and foster relationships with onboard partners and presenters.
  • Proactively offer ideas to increase efficiency and effectiveness regarding documentation organization and logistics processing.
Qualifications
  • Associate's Degree in Business, Entertainment, or Hospitality.
  • Minimum of 2 years in an administrative role supporting a team of management and staff members. Experience in the cruise industry and/or enrichment/entertainment background preferred.
Competencies/Skills
  • High degree of organizational skills and ability to perform multiple tasks in a fast-paced environment.
  • Strong sense of discretion when sharing documents to internal and external partners.
  • Ability to handle and maintain confidential information.
  • Attention to detail and critical thinking.
  • Excellent oral and written communication skills to effectively communicate with internal and external contacts.
  • Ability to solve problems quickly while maintaining customer focus.