Service Supervisor
6 days ago
We are seeking a highly skilled Service Supervisor to join our team at DH Pace Company, Inc. in the St. Louis, MO office. As a Service Supervisor, you will be responsible for leading a team of service technicians and ensuring the timely completion of jobs while maintaining high levels of customer satisfaction.
Key Responsibilities- Job Scheduling: Assist with daily scheduling of all jobs, ensuring customers' preferences are met and maximizing efficiency and profitability.
- Problem-Solving: Provide immediate assistance to office staff, installers, and service technicians in resolving issues and addressing customer concerns.
- Team Management: Monitor and track the schedules of installers and service technicians in real-time to ensure timely completion of jobs and meet customer expectations.
- Customer Follow-Up: Track completed jobs and follow up with customers to ensure their expectations were met and to address any concerns.
- Administrative Tasks: Facilitate the processing of completed jobs, ensuring proper handling of materials and accurate billing, and complete all administrative paperwork associated with this position.
- Employee Performance: Conduct employee performance reviews, document performance issues, and provide employee counseling and performance improvement action plans when necessary.
- Department Goals: Participate in the planning process and establish department goals and objectives.
- Education: High School Diploma or equivalent.
- Experience: Management experience preferred.
- Technical Skills: Experienced using Microsoft Office applications.
- Driver's License: Must have a valid driver's license and a good driving record.
- Communication Skills: Ability to effectively communicate with customers and represent the company in a professional manner.
- Technical Aptitude: Strong aptitude for technical applications and mechanical systems.
DH Pace Company, Inc. is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. With over 95 years of experience, we have established ourselves as a trusted partner in the industry. Our company-wide sales exceeded $1 billion in 2023, and we have 50+ US offices in 24 states.
We offer a competitive compensation package, including medical, dental, and vision options, 401(k) retirement plan with match, company-paid life insurance, paid time off, and advancement and transfer opportunities. Successful completion of references, employment verifications, background checks, and drug screens are required in advance of hire.
We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities and comply with all applicable laws and regulations regarding equal employment opportunities. We do not discriminate against employees or applicants based on their pay or any other protected characteristic.
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