Customer Service Management Trainee Position
3 weeks ago
Customer Service Management Trainee
Competitive Hourly Rate - Up to $63,000 - $75,000 Per Year with Bonuses
Uline Career Opportunity
Empower Customer Service Excellence
A new career path is emerging for emerging customer service leaders. As a Customer Service Management Trainee at Uline, you will gain hands-on skills at our state-of-the-art call center and develop a team of customer service representatives to deliver exceptional customer service.
Uline Culture
This position is on-site, and we are looking for individuals who share our passion for customer service.
Full-Time Hours: 24/7 operation - Various shifts available with set schedules.
Key Responsibilities
- Master all aspects of customer service management through comprehensive training.
- Develop and manage a team of customer service representatives by setting clear goals, evaluating performance, and providing constructive feedback.
- Review department procedures and standards to identify areas for improvement.
Requirements
- Bachelor's degree.
- Strong track record of customer-focused service, teamwork, and attention to detail.
- Prior leadership or management experience is a plus.
Benefits
- Complete medical, dental, vision, and life insurance coverage and other wellness programs.
- 401(k) with 6% employer match. Multiple bonus programs, including profit sharing.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Uline Perks
- Caf featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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