Customer Service Representative

4 days ago

United PA, United States Genex Services Full time

At Genex Services, we are seeking a highly skilled Customer Service Call Center Operator to join our team. This is a remote, full-time position that requires bilingual English/Spanish skills.

Job Summary

The Customer Service Call Center Operator is responsible for answering and processing all incoming calls to the SSDA department. The goal is to provide one-call resolution whenever possible, ensuring efficient and effective service to claimants, family members, Social Security offices, doctor's offices, and other callers.

Key Responsibilities
  • Answer and process all incoming calls to the SSDA department, providing one-call resolution whenever possible.
  • Enter detailed notes in the system regarding each call, utilizing the database to assist callers.
  • Task the appropriate team members to take further actions if needed.
  • Process incoming faxes and assist with mail processing.
  • Handle voicemail messages and respond accordingly.
  • Perform additional administrative tasks as assigned during downtime.
Qualifications
  • High School Diploma or equivalent required.
  • Bilingual English/Spanish is required.
  • 2+ years of experience in customer service (phone, in-person, or call queue style).
  • Excellent communication and customer service skills.
  • Strong problem-solving and multitasking abilities.
  • Proficient in using database and computer systems.
  • Background in claims, insurance, customer care, etc. Knowledge of medical terms preferable.
  • Strong oral and written skills a must.
Benefits

We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth, and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living.

Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $18.75 hourly and will be based on a number of additional factors, including skills, experience, and education.

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