BDC Call Center Sales Representative

3 weeks ago


Dublin, Ohio, United States Midwestern Auto Group (MAG) Full time
About the Role

We are seeking a highly motivated and customer-focused BDC Call Center Sales Representative to join our team at Midwestern Auto Group (MAG). As a key member of our sales team, you will be responsible for actively managing customer service outreach, inbound phone calls, and customer retention.

Key Responsibilities
  • Lead Generation - Handling inbound and outbound calls, emails, and online inquiries to generate new business leads
  • Customer Interaction - Responding to customer inquiries, providing information about vehicles and services, and addressing any concerns
  • Appointment Setting - Scheduling appointments for potential customers with the Sales or Service Departments
  • Follow Up - Following up with customers after their visits to ensure satisfaction and address any further questions
  • Data Management - Maintaining and updating customer information in the CRM System
  • Customer Satisfaction - Ensuring a high level of customer satisfaction by providing exceptional service and resolving any issues
  • Sales Support - Assisting the Sales Team by managing initial customer interactions and funneling leads to the appropriate department
  • Administrative Tasks - Providing administrative support, such as handling correspondence, sales promotions and service notifications
Requirements
  • Strong verbal and written communication skills
  • Ability to work in a team environment
  • Previous customer service experience required
  • Knowledge of dealership products and services preferred
  • Knowledge of automotive service operations preferred
  • Prefer 1-3 years related experience or equivalent combination of education and experience
Competencies
  • Customer service orientation
  • Self-motivated
  • Performance driven
  • Interpersonal savviness
  • Collaboration
  • Communication (verbal & written)
Total Rewards
  • Competitive base pay plus commission
  • Medical, Dental and Vision
  • Life, Short-Term, and Long-Term disability
  • Paid time off: vacation, holidays, and sick time
  • 401K with company match up to 4%
  • Discounted manufacturers lease program
  • Service and parts discounts
  • Flexible work schedules, Monday through Saturday with one day off during the week, including no late evenings and no work on Sundays
Career Growth
  • Training and development programs to advance knowledge & skills
  • Growth & promotional opportunities


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