BDC Call Center Sales Representative
3 weeks ago
We are seeking a highly motivated and customer-focused BDC Call Center Sales Representative to join our team at Midwestern Auto Group (MAG). As a key member of our sales team, you will be responsible for actively managing customer service outreach, inbound phone calls, and customer retention.
Key Responsibilities- Lead Generation - Handling inbound and outbound calls, emails, and online inquiries to generate new business leads
- Customer Interaction - Responding to customer inquiries, providing information about vehicles and services, and addressing any concerns
- Appointment Setting - Scheduling appointments for potential customers with the Sales or Service Departments
- Follow Up - Following up with customers after their visits to ensure satisfaction and address any further questions
- Data Management - Maintaining and updating customer information in the CRM System
- Customer Satisfaction - Ensuring a high level of customer satisfaction by providing exceptional service and resolving any issues
- Sales Support - Assisting the Sales Team by managing initial customer interactions and funneling leads to the appropriate department
- Administrative Tasks - Providing administrative support, such as handling correspondence, sales promotions and service notifications
- Strong verbal and written communication skills
- Ability to work in a team environment
- Previous customer service experience required
- Knowledge of dealership products and services preferred
- Knowledge of automotive service operations preferred
- Prefer 1-3 years related experience or equivalent combination of education and experience
- Customer service orientation
- Self-motivated
- Performance driven
- Interpersonal savviness
- Collaboration
- Communication (verbal & written)
- Competitive base pay plus commission
- Medical, Dental and Vision
- Life, Short-Term, and Long-Term disability
- Paid time off: vacation, holidays, and sick time
- 401K with company match up to 4%
- Discounted manufacturers lease program
- Service and parts discounts
- Flexible work schedules, Monday through Saturday with one day off during the week, including no late evenings and no work on Sundays
- Training and development programs to advance knowledge & skills
- Growth & promotional opportunities
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