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Insurance Customer Support Specialist

3 months ago

Battle Creek, Michigan, United States Allen Harmon Insurance Agency Full time

Position Overview: Customer Service Representative

We are a well-established Independent Insurance Agency, and we are currently in search of a committed full-time Customer Service Representative (CSR) to enhance our team. Our agency is dedicated to fostering professional growth and providing an enriching work environment.

  • Attractive starting salary commensurate with experience
  • Comprehensive health benefits, paid leave, retirement plans, and opportunities for professional advancement
  • A supportive and family-oriented workplace culture
  • Modern office facilities designed for comfort
  • Possibility of utilizing a standing desk

Role Summary:

As a CSR, your primary responsibility will be to manage inquiries related to personal and commercial insurance through direct interactions with clients via phone and digital platforms. You will provide essential guidance regarding various insurance products and coverage options.

Key Responsibilities:

  • Provide exceptional first-level customer service
  • Foster and maintain relationships with clients and colleagues
  • Respond to inquiries regarding policy details, coverage limits, and deductibles
  • Assist in processing documentation for agents and policyholders
  • Ensure adherence to quality and productivity standards

Required Qualifications:

  • A minimum of three years of relevant experience in a similar role
  • Experience in an insurance agency or call center setting is preferred
  • Excellent verbal and written communication skills
  • Proficient in using computers and capable of learning our customer database system
  • Strong interpersonal skills and ability to multitask effectively

If you are eager to advance your career in the insurance sector and contribute to a collaborative team, this position offers a promising opportunity.

About Allen Harmon Insurance Agency:

Our agency is committed to creating a nurturing and growth-oriented atmosphere where employees can excel.