Senior UX Researcher, AWS Customer Experience

2 days ago

Rockville, Virginia, United States Amazon Web Services, Inc. Full time
About the Role

We are seeking a Senior UX Researcher to join our team at Amazon Web Services, Inc. As a key member of our Central UX Research team, you will be responsible for leading the effort to build a research program that defines how to evaluate, measure, and report on customer perspectives to inform the development of analytics and ML experiences.

The ideal candidate will have a strong background in user research, with a proven track record of leading business-to-business (B2B) user research projects and delivering impactful results. You will work closely with UX Designers and product leadership to identify and prioritize customer/end-user problems to solve throughout the user life cycle.

Key Responsibilities
  • Define the long-term vision, strategy, and goals for UX research for the Analytics and ML experience team
  • Identify best human-centered research methods to answer questions on our users based on research questions, timeline, and resourcing
  • Define and execute a comprehensive research roadmap; communicate and refresh on a regular basis to ensure relevancy
  • Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities
  • Collaborate and communicate effectively within cross-functional teams across design, product, engineering, and management
  • Create repeatable and scalable mechanisms to evaluate Analytics and ML experience solutions from a holistic customer perspective
  • Continually learn, grow, and improve the craft of UX research
Requirements
  • 7+ years proven success leading business-to-business (B2B) user research projects with demonstrated impact
  • Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
  • 7+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting)
  • 7+ years of experience with research methods including: Field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products
  • Ability to design and lead participatory design workshops
  • BS in Human Factors, Cognitive Psychology, HCDE, or Computer Science with relevant research experience, or similar
Preferred Qualifications
  • MS or Ph.D. in Human Factors, Human-Computer Interaction, Cognitive Engineering with relevant research experience, or similar
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • An unfailing passion and capacity to advocate on behalf of our users
  • Experience in a highly agile/scrum environment
  • Ability to work in a startup environment
  • User research or other experience from a technical field, such as software development, Systems Manager, or similar
  • Experience delivering human factors and human-centered research to deliver conversational UIs and digital user experiences that leverage generative AI (genAI) and large language models (LLM)
About Amazon Web Services, Inc.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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