Customer Service Assistant Manager

7 days ago


South Portland, Maine, United States Hannaford Supermarkets Full time
Job Title: Assistant Manager of Customer Service

At Hannaford Supermarkets, we are seeking a highly skilled and experienced Assistant Manager of Customer Service to join our team. As a key member of our Front End operations, you will be responsible for providing exceptional customer service, leading and directing associates, and ensuring the efficient operation of our store.

Key Responsibilities:
  • Promote customer satisfaction by providing high standards in customer service and treating all associates with fairness, dignity, and respect.
  • Foster a positive and inclusive environment for all associates and assist in managing the Front End operations in accordance with established department standard practices.
  • Assist in managing work schedules to effectively maintain customer service standards and meet associates' personal needs.
  • Supervise the performance of all duties and responsibilities of all Front End associates and ensure compliance with all Anti-Money Laundering regulations and training.
  • Perform cashier and/or bagging functions, as needed, and assist in conducting performance appraisals and service observations in accordance with company standards.
Requirements:
  • A high school graduate or equivalent preferred.
  • Excellent interpersonal, organizational, communication, and customer service skills.
  • Good understanding of store operations preferred.
  • Must meet minimum age requirements to perform specific job functions.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Physical Requirements:
  • Ability to use computers and other communication systems required, performing all job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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