Current jobs related to Lead Customer Service Team Lead - Georgetown, Texas - ChaseSource

  • Customer Service Lead

    7 days ago

    Georgetown, Texas, United States MOD Pizza Full time

    About MOD PizzaMOD Pizza is a fast-growing restaurant chain that believes in creating a world that works for and includes everyone. We're passionate about serving high-quality pizzas that make a difference in people's lives.Job SummaryWe're seeking a skilled Customer Service Lead to join our team. As a Customer Service Lead, you'll be responsible for...

  • Customer Service Lead

    2 weeks ago

    Georgetown, Texas, United States MOD Pizza Full time

    MOD Pizza Team Member - Shift SupervisorMOD Pizza is a movement that believes in creating a world that works for and includes everyone. As a Shift Supervisor, you will be part of our Restaurants Leadership team, directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.Key ResponsibilitiesBe an example...

  • Cashier Team Lead

    1 month ago

    Georgetown, Texas, United States Sprouts Farmers Market Full time

    Lead Cashier Opportunity at Sprouts Farmers MarketSprouts Farmers Market is seeking a skilled and experienced Cashier Team Lead to join our team at Williams Dr Ste 107. As a key member of our retail team, you will be responsible for:Key Responsibilities:Supervising a team of cashiers and providing guidance and support to ensure excellent customer...

  • Sales Team Lead

    4 weeks ago

    Georgetown, Texas, United States Optimum Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Team Lead to join our team at Optimum. As a Sales Team Lead, you will be responsible for supervising, coaching, and motivating a team of residential door-to-door Account Executives to meet or exceed product sales, customer growth, and revenue targets.ResponsibilitiesProvide leads to Account...

  • Kitchen Team Lead

    2 weeks ago

    Georgetown, Texas, United States Chipotle Full time

    At Chipotle, we're passionate about serving high-quality, sustainably sourced food to our customers. As a Kitchen Leader, you'll play a crucial role in ensuring that our kitchen runs smoothly and efficiently.Key Responsibilities:• Monitor food waste and inventory levels to minimize waste and optimize inventory management.• Collaborate with the back of...

  • Lead Server

    4 weeks ago

    Georgetown, Texas, United States The Hacienda at Georgetown Full time

    Join Our Team at The Hacienda at GeorgetownWe are seeking a highly skilled and experienced Lead Server to join our team at The Hacienda at Georgetown, a luxury senior living community offering Independent Living, Assisted Living, and Memory Care. As a Lead Server, you will be responsible for training and mentoring our dining services team, ensuring a smooth...

  • Shift Lead Closing Shift

    2 weeks ago

    Georgetown, Texas, United States P Terry Full time

    P. Terry's Closing Shift OpportunitiesWe are seeking talented and motivated individuals to join our team as Closing Shift Managers/Shift Leaders at P. Terry's, a leading fast food restaurant in Texas. As a Closing Shift Manager/Shift Leader, you will be responsible for leading a high-energy team in a fast-paced environment, ensuring exceptional guest...

  • Lead Driver Supervisor

    2 weeks ago

    Georgetown, Texas, United States Chadwell Supply Full time

    Job OverviewThe Chadwell Supply Lead Driver Supervisor is responsible for transporting product goods and materials from and between distribution facilities, customers, and vendors. This role requires a strong understanding of delivery routes and the ability to manage a team of delivery drivers.Key Responsibilities:Coordinate daily delivery schedules and...

  • Customer Service Liaison

    5 days ago

    Georgetown, Texas, United States State Farm Insurance Full time

    Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating...

  • Lead Elementary Educator

    2 months ago

    Georgetown, Texas, United States Guidepost Montessori Full time

    Job DescriptionJob Title: Lead Elementary EducatorJob Summary:We are seeking a highly motivated and experienced Lead Elementary Educator to join our team at Guidepost Montessori. As a Lead Elementary Educator, you will be responsible for leading a mixed-age lower elementary classroom for ages 6-12 and creating a supportive and inclusive learning environment...

  • Lead Preschool Teacher

    1 month ago

    Georgetown, Texas, United States Guidepost Montessori Full time

    Lead Preschool Teacher OpportunityWe are seeking a dedicated and passionate Lead Preschool Teacher to join our team at Guidepost Montessori. As a Lead Teacher, you will play a vital role in creating a nurturing and stimulating environment that fosters independence, self-confidence, and a love of learning in our preschool-age students.About the RoleAs a Lead...

  • Lead Elementary Teacher

    2 weeks ago

    Georgetown, Texas, United States Guidepost Montessori Full time

    Unlock Your Potential as a Lead Elementary TeacherAre you passionate about creating a supportive and inclusive learning environment for elementary-aged children? Do you believe in the power of self-directed learning and the importance of fostering a love of learning in your students?We are seeking a dedicated and experienced Lead Elementary Teacher to join...

  • Restaurant Shift Lead Position

    2 weeks ago

    Georgetown, Texas, United States P Terry Full time

    P. Terry's Closing Shift Lead Job DescriptionLocation: P. Terry's, TexasJob Type: Part-time and Full-timePay Range: $ /hour to $ /hourP. Terry's is seeking talented Managers/Shift Leaders for our Closing Shift who are committed to providing a best-in-class guest experience. We want leaders who are motivated and thrive in a high-energy, high-volume...

  • Lead Child Care Teacher

    1 month ago

    Georgetown, Texas, United States Guidepost Montessori Full time

    Empower Young Minds as a Lead Teacher at Guidepost MontessoriWe are seeking a dedicated and passionate Lead Teacher to join our team at Guidepost Montessori. As a Lead Teacher, you will play a vital role in creating a nurturing and stimulating environment that fosters the growth and development of our young students.About the RoleAs a Lead Teacher, you will...

  • Lead Elementary Educator

    1 month ago

    Georgetown, Texas, United States Guidepost Montessori Full time

    Join Our Community of EducatorsWe are seeking a dedicated and passionate Elementary Teacher to lead a mixed-age lower elementary classroom for ages 6-12 at our new Montessori school in Georgetown, Texas.About the RoleThis is a full-time position that requires a demonstrated passion for one or more subject matters, preferably in conjunction with a related...

  • Lead Endoscopy Technician

    2 weeks ago

    Georgetown, Texas, United States St. David's Georgetown Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced Lead Endoscopy Technician to join our team at St. David's Georgetown Hospital. As a key member of our endoscopy team, you will be responsible for ensuring the safe and effective completion of endoscopic gastrointestinal and bronchoscopy procedures.Key ResponsibilitiesTrain and mentor other staff...

  • Lead Child Care Educator

    2 weeks ago

    Georgetown, Texas, United States Guidepost Montessori Full time

    Empower Young Minds as a Lead Child Care EducatorGuidepost Montessori is seeking a dedicated and passionate Lead Child Care Educator to join our team in Georgetown, Texas. As a Lead Teacher in our Children's House (ages 3-6) classroom, you will play a vital role in shaping the educational journey of our young students.Your RoleAs a Lead Guide, you will be...

  • Customer Service Representative

    2 weeks ago

    Georgetown, Texas, United States Talent Hire Recruitment Full time

    Job OverviewWe are a rapidly growing company seeking dedicated and driven individuals to join our team as life insurance benefits advisors. As a remote sales advisor, you will provide outstanding customer service and support to our client base, working from the comfort of your own home.Key ResponsibilitiesContact leads to schedule virtual meetings with...

  • Early Childhood Education Lead

    2 weeks ago

    Georgetown, Texas, United States The Learning Experience Full time

    Job SummaryAs a Lead Educator at The Learning Experience, you will be responsible for creating a safe, nurturing, and engaging learning environment for young children. You will lead, coach, and mentor less experienced teachers, model behaviors, and provide feedback. Your role will involve implementing our proprietary L.E.A.P. Curriculum, working with...

  • Team Leader

    2 weeks ago

    Georgetown, Texas, United States Panera Bread Full time

    About the RoleWe are seeking a highly motivated and experienced Team Manager to join our Panera Bread team. As a Team Manager, you will be responsible for leading a team of associates to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesLead and develop a high-performing team to achieve sales and service goalsManage daily...

Lead Customer Service Team Lead

2 months ago

Georgetown, Texas, United States ChaseSource Full time
Job Description

**Job Summary:**

The Lead Customer Service Representative provides leadership and coaching to assigned team by monitoring employee-customer interactions for quality and accuracy. Ensures team workload, deadlines, and customer service objectives are met and customer service representatives are informed of all product and procedural updates. Performs escalated account research, negotiations, and creates payment plan agreements while maintaining an inviting, friendly, and professional manner.

Key Responsibilities:

  • Coaches, develops, and motivates CSRs by monitoring employee-customer interactions for accuracy and quality. Monitors team attendance, identifies attendance patterns, and addresses improvement opportunities.
  • Ensures optimal time utilization and team workload, deadlines, and work objectives are achieved.
  • Performs escalated account research, negotiations, and creates payment plan agreements by offering resolutions according to established policies and procedures in an inviting, friendly, and professional manner.
  • Collaborates with upper management to complete employee evaluations as defined according to each section.
  • Ensures customer service representatives (CSR) are informed of all procedural and product updates.
  • Other duties as assigned

Requirements:

  • High school diploma or equivalent from accredited institution.
  • Bilingual, fluent in both English and Spanish preferred
  • Previous experience in customer service or a related field is preferred.
  • Minimum of 3 full and/or consecutive years of experience working in a call-center environment.
  • Minimum of 3 years of customer service experience.
  • Proficient computer skills and the ability to learn new software quickly.
  • Ability to work well under pressure and in a fast-paced environment.
  • Strong problem-solving and conflict resolution abilities.
  • Professional phone etiquette and the ability to handle difficult calls.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Must have availability to work 40 hours per week and be able to commit to any 8-hour shift assigned by client between the operational hours of Monday – Saturday, 6:30am to 8:00pm without exception.