Desktop Support Specialist

2 days ago

Hackensack, New Jersey, United States Procyon TS Full time
Job Title: Desktop Admin

Procyon TS is seeking a highly skilled Desktop Admin to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance to our desktop systems and infrastructure.

Key Responsibilities:
  • Install and configure software and hardware on end-point devices.
  • Manage network servers and technology tools.
  • Respond to client support requests.
  • Set up accounts and workstations.
  • Monitor performance and maintain systems according to requirements.
  • Troubleshoot software and hardware issues.
  • Ensure security through access controls, backups, and firewalls.
  • Upgrade systems with new releases and models.
  • Develop expertise to train staff on new technologies.
  • Build an internal wiki with technical documentation, manuals, and IT policies.
  • Provide desktop systems and user support to ensure required computer capabilities are available to all users.
  • Develop and provide systems and software training to end-users.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users.
  • Develop and maintain an inventory of all IT desktops, components, and equipment.
  • Maintain documentation on all desktop processes and procedures.
  • Ensure that application and system updates are in place.
  • Deploy, implement, troubleshoot, and support the workforce environment.
  • Monitor the ongoing operation of the Windows environment.
  • As applicable, create, maintain, and update tickets within the ITSM (ServiceNow).
  • Provide 'hands and feet' on-site local assistance as directed by TechM Service Support as needed.
  • Restore standard managed workstation and secure local data stored from the latest available backup through the supported workstation backup mechanism.
Core Competencies:
  • Strong computer software and hardware troubleshooting skills.
  • Working knowledge of networking and troubleshooting skills.
  • Installation and configuration of Windows operating systems for end-point devices.
  • Troubleshooting skills related to Windows operating systems, hardware, applications, printers, and other IT devices.
  • Effective writing skills to develop training materials and document processes and procedures.
  • Ability to multitask and adapt to fast-paced support demands.
  • Strong interpersonal skills with the ability to interact and work with users.

Procyon TS is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [insert contact information].

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