Field Tech Specialist

3 days ago


Hackensack, New Jersey, United States NTT DATA Americas, Inc Full time
Job Title: Field Tech Analyst

Job Summary:

NTT DATA Americas, Inc is seeking a skilled Field Tech Analyst to join our team in Brick, NJ. As a Field Tech Analyst, you will be responsible for providing technical support and maintenance services to our clients. This role requires strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Perform advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets
  • Advanced troubleshooting of technical issues on desktop/notebook/Chrome Book computer equipment and support of server/storage equipment
  • Provide technical support and maintenance services to clients
  • Work with vendors to help troubleshoot and resolve vendor-supported applications
  • Support thin clients, mobility devices, desktops/laptops
  • Citrix/Epic - local device setting configurations for signature pads, scanners, credit card machines

Requirements:

  • Minimum of 5 years of hands-on experience with installation, configuration, and troubleshooting Windows operating systems, MS office, browsers, anti-virus programs
  • Minimum of 5 years of hands-on experience with workstation hardware, including assembly, troubleshooting, and components replacement
  • The ability to multi-task and work in a dynamic, fast-paced team environment
  • Experience in a Healthcare IT environment
  • Excellent written and verbal communication skills
  • Leadership skills to act on the Supervisor's behalf
  • Proven customer service skills

About NTT DATA Americas, Inc:

NTT DATA Americas, Inc is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Benefits:

  • Competitive hourly rate: $23 to $26
  • Company benefits, including medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

Equal Opportunity Employer:

NTT DATA Americas, Inc is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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