Help Desk Specialist

1 month ago


Hackensack, New Jersey, United States SourcePro Search, LLC Full time
Help Desk Applications Specialist

We are seeking an experienced Help Desk Applications Specialist to join our team at SourcePro Search, LLC. This role is a critical part of our Help Desk team, providing technical assistance and support to our users.

Key Responsibilities:
  • Provide hardware and software technical assistance to users, including setup and support of video conferences and Teams meetings.
  • Maintain inventory of technical equipment and supplies, and rely on instructions and pre-established guidelines to perform job functions.
  • Develop and enhance templates, macros, and forms for document production, and have strong knowledge of Microsoft Office 2016 and iManage.
  • Collaborate with the Help Desk team to enhance the knowledge base and provide excellent written and verbal communication skills.
  • Work effectively in a collaborative team environment, with the ability to work independently and be self-motivated and self-driven.
  • Provide after-hours on-call coverage for end-user support, and have experience with ticket management systems and Microsoft Windows 10 desktop environment.
  • Repair and maintain computer hardware and laptops, and have strong knowledge of smartphones and mobile devices.
Requirements:
  • Strong documentation skills and ability to conduct independent research on new issues.
  • Excellent attention to detail and ability to work effectively in a fast-paced environment.
  • Knowledge of legal-specific software, such as iManage, Worksite, and Workshare.
  • Ability to travel to remote offices and have strong interpersonal skills.

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