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Retail Operations Supervisor
2 months ago
Join Our Dynamic Team
POSITION SUMMARY:
The Retail Operations Supervisor plays a crucial role in assisting the Store Manager to foster a customer-centric and product-oriented sales environment. This position emphasizes our core values and guiding principles across all store functions, including sales management, asset security, and human resources, to deliver an exceptional customer experience while maximizing profitability.
KEY RESPONSIBILITIES:
Performance Management:
- Evaluate sales data and key performance indicators to identify business needs.
- Collaborate with the Store Manager to implement effective business and sales strategies.
- Set clear expectations and hold the team accountable for achieving brand standards.
- Manage payroll and supply budgets efficiently.
- Oversee daily operational tasks, including scheduling, inventory audits, and payroll accuracy.
- Ensure compliance with financial policies, including cash handling and merchandise management.
- Administer operational processes, including inventory management and merchandise replenishment.
- Maintain visual presentation and store organization in line with brand standards.
- Foster a high-performance culture by motivating the sales team to achieve their goals.
- Provide training and coaching to enhance product knowledge and sales techniques.
Team Development:
- Inspire and motivate the store team, creating a shared vision aligned with core values.
- Encourage a collaborative approach to problem-solving.
- Communicate effectively with team members to drive positive changes.
- Seek personal development opportunities and actively request feedback to enhance leadership skills.
Customer Engagement:
- Model and promote exceptional customer service standards.
- Utilize various sales techniques to meet customer needs and preferences.
- Address customer concerns promptly and effectively.
- Ensure a smooth and efficient checkout experience for customers.
- Encourage consistent communication with clients through various engagement strategies.
Talent Management:
- Assist in recruiting and developing a high-performing team.
- Support training initiatives and provide follow-up on training programs.
- Evaluate and coach team performance regularly.
- Collaborate with the Store Manager to resolve human resources issues effectively.
- Recognize and reward outstanding employee performance to boost engagement.
QUALIFICATIONS:
- High School diploma or equivalent.
- Preferred 2+ years of experience in retail management.
- Must be at least 18 years old.
- Strong verbal and written communication skills.
- Able to adapt to technology used in the workplace.
- Demonstrated customer service excellence with a proven sales record.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Effective leadership and team-building abilities.
- Knowledge of store operational processes.
- Regular attendance is essential for meeting company objectives.
- Flexibility to work various shifts, including evenings and weekends.
PHYSICAL REQUIREMENTS:
- Frequent walking and standing throughout the shift.
- Occasional lifting of up to 50 lbs.
- Regular climbing and reaching as needed.
This position may be available across various brands, and responsibilities may differ slightly depending on the specific brand's needs.
