Sales Team Lead

4 days ago


Nashville, Tennessee, United States Tommy John Full time
Job Title: Part-Time Sales Supervisor

Tommy John is a comfort-focused lifestyle brand dedicated to delivering exceptional customer experiences. We're seeking a highly motivated and organized Part-Time Sales Supervisor to join our team at our Nashville, TN retail location in the Green Hills Mall.

The Role:

This individual will support our Store Manager, Assistant Store Manager, and retail team in all aspects of store operations, including associate management, stock disposition, merchandise displays, and customer relations. The ideal candidate will bring innovation, creativity, and enthusiasm to our team, with a proven track record of success in time management, high energy, attention to detail, and outstanding customer service.

Responsibilities:
  • Deliver exceptional customer experiences and achieve daily sales goals by consistently demonstrating Tommy John's customer-first selling standards.
  • Act as an ambassador of our brand values, leading by example and demonstrating integrity and trustworthiness.
  • Proactively resolve escalated customer concerns in a professional and courteous manner.
  • Promote brand awareness and growth by encouraging associates to inform customers about our social media channels and hashtags.
  • Supervise register sales transactions to ensure accuracy and efficiency, adhering to established cash control procedures and customer service guidelines.
  • Prepare and monitor rolling inventory and annual fiscal inventory to ensure optimal stock levels.
  • Ensure return merchandise is restocked to the correct product location on the sales floor, and damaged or defective merchandise is properly labeled and placed in the designated area.
  • Reflect brand style, key looks, and dress code, and encourage associates to maintain their brand representation.
  • Communicate presentation standards and replenishment needs to ensure the store is always customer-ready.
  • Maintain a neat, clean, and organized sales floor, fitting room(s), and stockroom to ensure a safe and presentable environment for employees and customers.
  • Create an environment of teamwork and collaboration.
Requirements:
  • High School Diploma or higher education (Bachelor's degree in Retail Merchandising, Business, or related field) preferred.
  • 4 years of proven sales experience in a fashion/retail environment, with at least 1 year in a leadership role.
  • Excellent written and verbal communication skills, with the ability to delegate and explain tasks effectively.
  • Approachable and effective listener with the ability to motivate, train, and develop team members.
  • Exceptional organizational and merchandising skills, with the ability to drive business growth through creativity and extensive fashion knowledge.
  • Ability to stand and walk around for extended periods, with short breaks.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to lift in excess of 30 pounds.
What We Offer:
  • Tommy John Employee Discount.
  • Flexibility.
  • Tons of Snacks.
  • Great work environment.

Check out #WorkAtTommyJohn on Instagram for a behind-the-scenes look at our team in action


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