Sales Client Care Representative

5 days ago


Durham, North Carolina, United States Hendrick Automotive Group Full time
Job Summary

Hendrick Acura Southpoint is seeking a highly motivated and customer-focused Sales Client Care Representative to join our team. As a Sales Client Care Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring a seamless and satisfying experience.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and up-to-date information on our products and services.
  • Assist with scheduling appointments and follow-up with clients to ensure their needs are met.
  • Collaborate with sales and service teams to ensure a cohesive and customer-centric approach.
  • Maintain accurate records and reports to track customer interactions and feedback.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and knowledge of Microsoft Office products.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading automotive group and make a real difference in the lives of our customers.
Core Values:
  • Servant Leadership: We put the needs of our customers and colleagues first.
  • Teamwork through Trust & Respect: We work together to achieve our goals and support each other.
  • Integrity: We do the right thing, even when no one is watching.
  • Commitment to Customer Enthusiasm: We are passionate about delivering exceptional customer experiences.
  • Passion for Winning: We strive to be the best, not the biggest.
  • Accountability at All Levels: We take ownership of our actions and decisions.
  • Commitment to Continuous Improvement: We seek out opportunities to improve and grow.


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