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Bilingual Customer Service Representative

2 months ago

Aurora Illinois, United States Jobs for Humanity Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide excellent customer service in all interactions, ensuring a positive and personalized experience for each customer.
  • Refer customers to the appropriate business partner for a consultative conversation, building strong relationships and driving sales growth.
  • Responsible and accountable for risk, openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
  • Accountable for always doing the right thing for customers and colleagues, ensuring a positive customer experience.
Requirements
  • High school diploma or equivalent required.
  • Extensive cash handling experience.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures.
  • Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Working Conditions

Normal office environment with extensive viewing of computer screens.

Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.