Customer Service Representative

4 weeks ago


Illinois, United States CSL Full time

**Job Summary**

CSL is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our pheresis process team, you will be responsible for preparing donors, equipment, and the autopheresis machine for the pheresis process.

**Responsibilities**

  • Prepare donors, donor areas, and equipment for the pheresis process.
  • Prepare the autopheresis machine for the pheresis process.
  • Monitor donors and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect donors when the process is complete.
  • Maintain alertness and awareness to any reaction donors may have during or after the pheresis process and notify appropriate staff.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Use the PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alert Group Leaders or Supervisors of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  • Understand the policies and procedures associated with hyper-immune programs at the center if applicable.
  • Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
  • Follow all Health, Safety, and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • Promote safety in all actions.
  • Maintain confidentiality of all personnel, donor, and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform job-related duties as assigned.

**Qualifications**

  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Must be able to perform basic math calculations.

**Benefits**

CSL offers a comprehensive benefits package, including options for health care benefits, company-provided basic life insurance, Short- and Long-Term Disability, the option to participate in CSL's 401(k) Savings Program, Paid Time Off (PTO), and paid observed holidays as designated by the Company.



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