Bilingual Patient Service Representative
2 months ago
Job Type
Full-time
Description
About us:
Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices Our core Values consist of the following:
- Accountability
- Continuous Improvement
- Inclusion
- Integrity
- Respect
- Teamwork
- Transparency
Calling all healthcare heroes with a passion for people and a knack for organization As a Patient Service Representative, you're not just the first smile patients see - you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.
Duties include, but are not limited to:
- Answer all phone calls.
- Listen and return all voicemails left in front of office phones.
- Check-in new and existing patients and let the clinical staff know that the patient has arrived.
- Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
- Check out patients (collect payments, make next appointment)
- Handle questions and provide information to walk-in patients.
- (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
- Maintain comm-log up to date with all necessary patient/parent communication information.
- Review the daily schedule of the clinic for any changes.
- Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
- Review for Bonding approvals
- Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
- Understand cancellation policy and reiterate it to patients.
- Print end of the day reports.
- Check collected payments against the report and check all credit card transactions.
- High school degree or GED equivalent
- 3 years of customer service experience
- 2 years of patient service experience
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
- Excellent problem solving and de-escalation skills.
- Excellent written and verbal communication skills
- Bilingual in Spanish
- Monday - Wednesday 8:45am - 5:00pm
- Thursday - Friday 6.45am - 3:00pm
- 2 Saturdays per month
- Two 9:45am- 6:00pm Shifts per month
- 2987 Kirk Rd, #103A , Aurora, IL 60502
- Travel availability to Hillside, Dekalb
- Bilingual - Spanish
- Paid Patient Service Representative Training
- Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
- Medical, Dental, Vision, and Life Insurance
- Short-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Paid Time Off
- Identity Theft Protection - LifeLock
- MetLaw
- Pet Insurance
- Free and discounted Orthodontic Treatment
- Monthly Bonuses
-
Patient Service Representative
2 months ago
Aurora, United States Health Images Full timeHealth Images is looking for a Full Time Patient Service Representative to join our team in Aurora, CO!Monday - Friday 6:30AM - 3:00PM | Position Pay Range $17.91 - $20.50Summary/Objective:The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them...
-
Patient Service Representative
4 weeks ago
Aurora, United States Health Images Full timeHealth Images is looking for a Full Time Patient Service Representative to join our team in Aurora, CO! Monday - Friday 7:30AM - 4:00PM | Position Pay Range $17.91 - $20.50Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of...
-
Patient Service Representative
3 months ago
Aurora, United States Advocate Aurora Health Full timeMajor Responsibilities:Completes patient order confirmations and modifications for item changes occurring after initial order ticket printing to begin revenue recognition and billing processes. Reviews all paperwork submitted with equipment set up pa Patient, Oncology, Representative, Customer Service, Equipment, Service, Retail, Healthcare
-
Customer Service Representative
4 weeks ago
Aurora, Colorado, United States Pelsue Full timeJob DescriptionWe are seeking a motivated individual to join our team as an Inside Sales Representative. This role involves handling inbound inquiries, initiating outbound activity, and following up on previously quoted solutions.About PelsuePelsue is a manufacturer of industrial safety equipment, satcom products, and fiber splicing trailers, vans, and...
-
Patient Service Representative
2 months ago
Aurora, United States Intermountain Healthcare Full timeJob Description:This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.Scope1.Greets patients. Answer phones, takes messages, returns calls and provides neededinformation, while documenting all phone calls accurately and completely in the...
-
Patient Service Representative
2 months ago
Aurora, United States Intermountain Healthcare Full timeJob Description: This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures. Scope 1.Greets patients. Answer phones, takes messages, returns calls and provides neededinformation, while documenting all phone calls accurately and completely in...
-
Aurora, United States University of Colorado Full timeAttention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Repre Patient Services, Representative, Psychiatry, Patient, Healthcare, Department
-
Aurora, United States University of Colorado Full timeAttention customer service experts with a passion for team-centric care coordination in an out-patient setting! We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Repre Patient Services, Representative, Orthopedic, Patient, Healthcare, Medical
-
Aurora, United States University of Colorado Full timeAttention customer service experts are passionate about team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Repr Patient Services, Representative, Medicine, Family, Patient, Healthcare
-
Bilingual Dental Assistant
1 month ago
Aurora, Colorado, United States University of Colorado Full timeBilingual Dental Assistant IJob Category: University StaffJob SummaryWe are seeking a highly skilled Bilingual Dental Assistant I to join our team at the University of Colorado. The successful candidate will possess excellent communication skills, both written and verbal, in the original language and be able to work effectively with patients, staff, and...
-
Patient Customer Representative
2 weeks ago
Aurora, United States Advocate Aurora Health Full timeAppointment Scheduling. Execute patient scheduling duties and document within the IDX system following provider specifics and scheduling guidelines. Collect necessary information from patient when scheduling and/or cancelling appointments and documen Patient, Representative, Customer Service, Behavioral, Retail, Healthcare, Customer, Information
-
Customer Service Representative
20 hours ago
Aurora, United States FYZICAL Therapy and Balance Centers Full timeIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Aurora, CO, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as...
-
Orthodontic Assistant
4 weeks ago
Aurora, Colorado, United States TN Specialty Dental Services, PLLC Full timeJob SummaryWe are seeking a highly skilled and motivated Orthodontic Assistant to join our team at TN Specialty Dental Services, PLLC. As an Orthodontic Assistant, you will play a vital role in ensuring the smooth and successful running of our clinic. Your primary responsibility will be to assist our Orthodontists in providing exceptional patient care, while...
-
Bilingual Customer Service Rep
2 months ago
Aurora, United States Waste Connections Full timeWaste Connections - 1565 Aurora Avenue Lane [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to...
-
Bilingual Mental Health Professional
7 days ago
Aurora, Colorado, United States El Consultorio Pllc Full time{"h3": "Job Opportunity"}We are seeking a dedicated and licensed bilingual mental health provider to join our team at El Consultorio PLLC. As a bilingual mental health provider, you will have the opportunity to work with diverse clients, providing professional therapy and counseling services in both English and Spanish.Key ResponsibilitiesProvide bilingual...
-
Adjunct Faculty
6 months ago
Aurora, United States InsideHigherEd Full timeJob Summary/Basic FunctionAurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place...
-
Outside Sales Representative
2 months ago
Aurora, United States Westland Vantage Inc Full timeJob DescriptionJob DescriptionOutside Sales Representative - Entry LevelWestland Vantage was founded so that businesses could find a winning partner to take their customer acquisitions to new heights. Our goal is simple: bring more customers to our client’s services. Not a few, not hundreds…thousands. By doing this, not only does our company thrive, but...
-
Bilingual Front Desk Receptionist
4 weeks ago
Aurora, Colorado, United States University of Colorado Full timeThe University of Colorado is seeking a highly skilled Bilingual Front Desk Receptionist to join its team. The successful candidate will provide exceptional customer service to patients and their families, answering phone calls, scheduling appointments, and collecting payments. They will also be responsible for reconciling change banks, submitting daily...
-
Bilingual Case Aide
4 weeks ago
Aurora, Colorado, United States National Youth Advocate Program Full timeJob SummaryThe Case Aide will work closely with the Case Manager and Lead Case Manager to provide case management services to youth in a timely manner. The ideal candidate will be bilingual, have excellent communication skills, and be able to work independently with a high level of confidentiality.ResponsibilitiesEnsure youth are properly enrolled in the...
-
Bilingual Customer Service Representative
1 month ago
Aurora, Colorado, United States Fifth Third Full timeCustomer Experience SpecialistAt Fifth Third Bank, we're committed to making a positive impact in the lives of our customers. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional service and building strong relationships with our customers.Key Responsibilities:Provide personalized service to customers, addressing their...