Host - Part Time

6 days ago

Minneapolis, Minnesota, United States Aparium Hotel Group Full time
About Us

Aparium Hotel Group is a unique hospitality company that values collaboration, humility, and a passion for delivering exceptional guest experiences. Our hotels are designed to reflect the character of the neighborhoods we serve, and we're committed to creating a sense of belonging for our employees and guests alike.

The Role

We're seeking a skilled and enthusiastic Host to join our team at The Hewing Hotel in Minneapolis. As a Host, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll be responsible for welcoming guests, managing reservations, and ensuring that every detail is taken care of to create a memorable stay.

Responsibilities
  • Uphold and model the company's principles of People, Place, and Character, driving collaboration, intuition, and translocal hospitality
  • Assist in all aspects of a guest's experience from beginning to end, extending a friendly greeting, fostering an inviting environment, and ensuring proper setup of the host stand
  • Participate in daily line-ups and staff meetings to further develop ideas and objectives with the service team, providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
  • Work in an organized and clean fashion, opening the restaurant for business at the prescribed time, assigning seating, following service standards, and maintaining a station chart and cover count
  • Inspect the cleanliness of each section of the dining room and private dining rooms, making necessary improvements and checking each table prior to opening to ensure it's properly set
  • Pick up daily menus and insert them properly in their covers, inspecting every menu and list to ensure their condition and appearance
  • Develop a complete working knowledge of the menus, menu ingredients, and what's unavailable for the day
  • Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, balancing and closing the shift properly
  • Answer telephones according to hotel standard, taking reservations or providing information regarding the restaurant or any other hotel service
  • Carry trays, bus, and reset tables as needed
  • Complete side work assigned by the manager
  • Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
  • Communicate effectively with the F+B and Culinary teams to ensure all guests get their food as ordered in timely fashion
  • Assist in other areas of the F+B department as needed
Requirements
  • A passion for the People, Place, and Culture of our community, as well as a love for restaurants and guest service
  • A minimum of one year experience as a Host in either a free-standing or hotel restaurant is preferred
  • Experience with taking, making, and executing reservations in a reservation platform
  • Basic computer skills in Word, Excel, and Outlook
  • Availability to work a flexible schedule, including nights, weekends, and holidays
  • A conversational level of fluency in English, both verbally and written
  • The ability to stand, walk, and negotiate varying surfaces for a majority of a five to eight hour shift
  • The ability to lift and/or carry up to a 30 lb. tray, crate, or box occasionally
  • The ability to use hand and elbow movements for polishing glassware, silver, setting up tables, pouring, and delivering beverages
  • Excellent sight and balance needed for negotiating varied floor surfaces
  • The ability to handle lit candles and hot liquids (coffee and tea)
  • Ability to work in a dog-friendly work environment
About Aparium Hotel Group

Aparium Hotel Group is an Equal Opportunity Employer, committed to creating an equitable and inclusive environment for all employees. We celebrate diversity and believe every individual should be proud of who they are, where they come from, and take pride in who we serve.

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