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Host - Canopy Experience

2 months ago

Minneapolis, Minnesota, United States Sherman Associates Full time
Job Description

At Sherman Associates, we're committed to delivering exceptional experiences for our guests. As a Host at our Canopy by Hilton location in the historic Mill District, you'll play a key role in creating a warm and welcoming atmosphere for our guests.

Key Responsibilities
  • Greet and seat guests, presenting menus in a friendly and professional manner
  • Treat all guests with exceptional service, striving to exceed their expectations
  • Run the floor plan board, observing tables and tracking clean, dirty, and occupied tables
  • Take guest information and quote wait times accurately when tables are not immediately available
  • Clean, organize, and stock menus at the host area
  • Answer phone calls and respond to questions about the menu and restaurant
  • Interact with guests as they arrive and depart, ensuring a positive dining experience
  • Maintain the cleanliness and smooth operation of the restaurant, including the bar and restrooms
  • Quickly clear and reset tables
  • Fill to-go orders, if applicable
  • Know when to escalate situations for management intervention
  • Complete other tasks and duties as assigned based on business needs
Requirements
  • Previous hotel or hospitality experience is strongly preferred
  • Ability to communicate effectively and follow directions in a multilingual environment
  • A passion for the mission, vision, and values of Sherman Associates
Benefits
  • Fully paid short-term disability
  • Fully paid life insurance
  • Fully paid employee assistance program
  • Fully vested 401(k) company match program
  • 9 paid holidays
  • Starbucks and hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.