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Customer Experience Specialist

2 months ago

Melbourne, Florida, United States Navy Times Full time
About the Role

We are seeking a highly skilled and fluent French Bilingual Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and building strong relationships with our customers.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and chat interactions
  • Resolve customer issues in a timely and professional manner
  • Build strong relationships with customers through active listening and empathy
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Stay up-to-date on product knowledge and services to provide accurate information to customers
Requirements
  • Fluent in French and English (both written and verbal)
  • High school diploma required; Associate or bachelor's degree is a plus
  • Minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
  • Experience in a luxury field (hospitality or brand product) is a plus
  • Knowledge of the automotive industry is a plus
What We Offer
  • Starting pay rate of $17.41 per hour
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
About Percepta

Percepta is a global contact center company that delivers exceptional customer experiences to our clients. We are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Percepta team member, you can expect:

  • A culture of service that treats you like a customer from day one
  • A team that is accountable, dependable, and gives you their full attention
  • A proactive team that surrounds you with solution-oriented people who strive to improve themselves, others, and the organization
  • Career growth opportunities for aspiring minds
  • A diverse and community-minded organization that is all about having fun
  • Competitive compensation and benefits that take care of your family