Hotel Guest Experience Specialist

1 month ago


Melbourne, Florida, United States Marriott Full time

Job Summary

As a Guest Experience Specialist at Residence Inn, you will play a vital role in delivering exceptional service to our guests. Your primary responsibility will be to ensure that every guest has a memorable and unique experience during their stay. This includes processing operational needs, addressing guest requests, completing reports, and delivering quality meals. You will be empowered to move about your space and take ownership of the guest experience with a 'guest first' mindset.

Key Responsibilities

• Process operational needs and address guest requests in a timely and efficient manner.
• Complete reports and maintain accurate records of guest interactions.
• Deliver quality meals and beverages to guests in a friendly and courteous manner.
• Provide exceptional service to guests, ensuring their needs are met and exceeded.
• Collaborate with other team members to ensure seamless service delivery.

Requirements

• High school diploma or equivalent required.
• No related work experience necessary.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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