Mortgage Servicing Representative
2 weeks ago
The Mortgage Servicing Professional is a critical role within our organization, responsible for delivering exceptional customer service and ensuring seamless mortgage servicing experiences for our clients. This position requires a unique blend of technical knowledge, communication skills, and problem-solving abilities.
Key Responsibilities:- Handle all levels of mortgage servicing inquiries, including payments, escrow analysis, insurance, and tax-related matters.
- Provide first-call resolution, fully resolve disputes, and perform root cause analysis to ensure customer satisfaction.
- Research and resolve customer issues/inquiries via phone, email, and written correspondence.
- Collaborate with internal resources to provide solutions to customers and drive process improvements.
- Meet individual and team goals for service level agreements on a daily basis.
- Associate's degree and/or combination of post-secondary education and experience.
- 3-4 years of experience in the industry, call center environment, and/or customer service.
- General mortgage banking knowledge.
- Strong work ethic, including strict adherence to work schedule times and deadlines.
- Flexibility and ability to adapt to change quickly.
- Ability to work with all levels of management.
- Strong interpersonal relationship skills.
- Strong written and verbal communication skills.
- Excellent listening skills.
- Strong problem resolution skills.
- Requirements under Telephone Consumer Protection Act.
- Requirements under Regulation E (Electronic Funds Transfer Act).
- Requirements under Regulation Z (Truth in Lending Act).
- Requirements under Regulation X (Real Estate Settlement Procedures Act).
- Requirements under Regulation V (Fair Credit Reporting Act).
- Requirements under the Homeowners Protection Act.
- Requirements under the Service member Civil Relief Act.
- Requirements under the Flood Disaster Protection Act.
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Ewing Twp, United States RPMGlobal Full timeThe Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills...
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Regulatory Auditor
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Residential Mortgage Specialist
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Customer Service Representative
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Auto Claims Representative:
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Mortgage Loan Originator
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Technical Service Manager
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Senior Quality Assurance Manager
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Compliance Audit Specialist
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Commercial Lines Customer Service Representative
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Customer Service Representative
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Compliance Audit Specialist
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Regulatory Compliance Specialist
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