Technical Service Manager
1 day ago
At Church & Dwight, we're committed to delivering safe feed and food solutions that drive businesses forward. As a rapidly growing organization, we're seeking passionate and creative individuals dedicated to continued growth of our brands.
Role SummaryAs a Technical Service Manager, you will provide technical support to regional sales personnel, key influencers, and distributors. You will serve as an Arm & Hammer Animal Nutrition commercial and technical representative, managing relationships with dairy and their network of influencers.
Key Responsibilities- Deliver support aligned to defined sales targets for accelerated growth in the region.
- Interface with AHAN Marketing, Sales, Product Management, and R&D functions to ensure support activities align with respective Functional Group Initiatives.
- Provide on-farm customer support as coordinated by the sales organization.
- Field, log, and respond appropriately to technical customer inquiries.
- Provide technical troubleshooting and customer problem-solving.
- Develop and conduct internal and external customer technical training.
- Develop and conduct product/offering on-farm demonstration trials.
- Interface with other Technical Services managers to facilitate collaborative idea exchange.
- PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
- Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
- Expertise in Gut Health Management is desirable.
- Previous product development experience helpful.
- Proven track record of working in a team-based environment.
- Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
- Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities, and work in a self-directed manner.
- Experienced in use of CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs.
- Proficient in use of DairyCOMP 305 or other dairy records systems preferred.
Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities. For more information on our company, our brands, and our culture, visit us at www.churchdwight.com.
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