Payroll Manager

4 weeks ago

Kingwood TX, United States Insperity Full time
Job Summary

We are seeking a highly skilled Payroll Manager to join our team at Insperity. As a key member of our payroll department, you will be responsible for leading the team through payroll delivery and interactions with internal and external clients, driving client retention, growth, and satisfaction. This position also develops, coaches, mentors, and leads the payroll department for sustained individual and team performance.

Responsibilities:
  • Monitor client satisfaction indicators via customer satisfaction survey results, quality service checks by payroll supervisors, and service observations of staff.
  • Monitor and analyze quality of service, client termination data, and interfaces with Service Directors, Manager, HR Services, and Corporate departments to implement actions and initiatives to improve region-wide client retention.
  • Participate in client and prospect meetings via phone and in person to support the new business effort with Sales and Service Teams for the generation of new business, transition, and ongoing support to prospects and clients.
  • Analyze current performance data, develop a conceptual idea or vision, and then develop systems, processes, and plans that are executable, realistic, and results-oriented, resulting in service improvement.
  • Understand and communicate business financial operations relating to payroll and accounting for small to mid-size business operations from an owner/payroll contact/on-site supervisor/CPA perspective.
  • Lead and coach payroll supervisory team through a development process that is team and client focused.
  • Communicate to a wide audience on the technical applications of payroll as applied to business and accounting.
  • Support process and audits efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.
  • Lead supervisory team representing Middle Market, New Client, Small, General Business, and Payroll Training to deliver accurate, timely, client-focused payroll solutions.
  • Create and maintain effective, customer-focused teams.
  • Establish goals and objectives for personal and professional improvement of self and staff, including CPP Certification of self and staff support.
  • Set and achieve performance goals for professional improvement of staff.
  • Conduct performance evaluations, formal and informal coaching, and counseling, and development plans with direct reports and reviews endorsement process for all payroll staff, resulting in improvement in performance and service delivery to clients.
  • Ensure effective facilitation of new hire training and orientation.
  • Provide supporting documentation for headcount and fiscal budgetary purposes, maintain forecasting data, and ensure controls are in place to maintain budgetary goals.
Qualifications:

• High School Diploma is required. Bachelor's Degree is preferred.

• Ten to twelve years of experience in a related field required with three to five years prior management experience strongly preferred.

• Customer service experience in a team environment.

• Leads the facilitation of Disaster Recovery support as required.

• Effective written and verbal communication skills.

• Effective problem-solving/decision-making/conflict resolution skills.

• Resource management - Manages time of direct reports; manages team resources (headcount and monetary expenses) to budget; identifies and fulfills staffing needs.

• Identifies and engages service solutions within and outside payroll department.

• HR knowledge - possess broad-based exposure to various HR disciplines and understanding of their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.

• Presentation skills - proficient in design and delivery.

• Project management skills - experience in handling multiple projects; acts as core business unit expert for key company initiatives; facilitate and coordinate testing and information gathering sessions for valuable feedback; mentors and guides direct reports to participate as needed for professional development.

• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Insperity

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