Automotive Customer Service Representative

1 week ago

Westlake, Ohio, United States SERPENTINI CHEVROLET OF WESTLAKE Full time
Job Summary

We are seeking a highly skilled BDC Customer Care Specialist to join our team at Serpentini Chevrolet of Westlake. The ideal candidate will possess excellent interpersonal and communication skills, with the ability to effectively educate customers on our product and feature offerings.

Responsibilities
  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Interact with customers to identify their individual needs and opportunities for new/used car sales presentations
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by the BDC
  • Attend sales meetings
  • Maintain a professional appearance
Qualifications
  • High school diploma or general education degree (GED)
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver's license

Serpentini Chevrolet of Westlake has proudly served the Greater Cleveland region for over 40 years with our 6 locations. Customer service is at our core, and our goal is to deliver not only a stress-free car-buying experience but an easy and enjoyable car-ownership experience. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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