Account Manager
4 weeks ago
We are seeking a highly skilled and experienced Account Manager to join our Risk Management team in our Cedar Rapids, IA office.
About the RoleThe Account Manager will be responsible for ensuring smooth operations and maintaining strong relationships within the Risk Management accounts. This role requires expertise in commercial lines coverage, adeptness in handling complex accounts, and the ability to excel in a dynamic environment.
Key Responsibilities- Accurately manage client accounts and ensure all deadlines are met
- Assist producers in marketing and placing new business and/or renewal business while maintaining process per workflows
- Seek opportunities and take steps to increase knowledge of industry, regulatory requirements, tools and resources available to assist clients
- Answer questions from producers and the service teams regarding accounts
- Communicate with clients and answer questions regarding provided policies and/or services
- Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
- Travel or visit insurance companies and/or clients, when necessary
- Continuously seek to identify opportunities & solutions that allow for a more effective and efficient delivery of a top-quality client experience
- Serve as a subject matter expert for niche specialization
- Coordinate & direct firm resources - Claims, Legal, Safety, Marketing, Technology, etc.
- Manage book of business with pro-active client service approach
- Round out coverage for accounts in collaboration with the service team or independently, as assigned
- Perform other duties as assigned
- High School diploma or GED required, two or four-year degree preferred
- 3+ years of demonstrated insurance experience managing commercial accounts either at a carrier or agency is required
- P&C Insurance license required
- Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
- Understand the different processes/forms associated with the varying coverages and insurers
- Experience working with EPIC Agency Management Software preferred
We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.
TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company.
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