Insurance Account Manager

1 month ago


Cedar Rapids, Iowa, United States True North Companies Full time
Job Title: Account Manager

We are seeking a highly skilled and experienced Account Manager to join our Personal Lines team at our Cedar Rapids, IA office. As an Account Manager, you will be responsible for delivering exceptional customer service, building lasting relationships with clients, and ensuring high client experience.

Key Responsibilities:
  • Manage client accounts and ensure all deadlines are met
  • Assist leaders in marketing and placing new business and/or renewal business while maintaining process per workflows
  • Seek opportunities and take steps to increase knowledge of industry, regulatory requirements, tools and resources available to assist clients
  • Communicate with clients and answer questions regarding provided policies and/or services
  • Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
  • Travel or visit insurance companies and/or clients, when necessary
  • Continuously seek to identify opportunities & solutions that allow for a more effective and efficient delivery of a top-quality client experience
  • Serve as a subject matter expert for niche specialization
  • Coordinate & direct firm resources - Claims, Legal, Safety, Marketing, Technology, etc.
  • Manage book of business with pro-active client service approach
  • Round out coverage for accounts in collaboration with the service team or independently, as assigned
Requirements:
  • High School diploma or GED required, two or four-year degree preferred
  • 3+ years of demonstrated insurance experience is required
  • P&C Insurance license required
  • Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
  • Understand the different processes/forms associated with the varying coverages and insurers
  • Experience working with EPIC Agency Management Software preferred
Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture. TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company. We are committed to providing a diverse and inclusive work environment, and we welcome applications from qualified candidates from all backgrounds.



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