Senior IT Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Senior IT Support Specialist to join our Remote Operations, Tier II Team. The successful candidate will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Key Responsibilities:
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Provide guidance to less-experienced professionals.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provide remote support access through desktop mirroring and other remote access applications for worldwide sites.
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Mandatory Skills:
- Hardware
- Remote Assistance
- Remote Desktop
Requirements:
- HS or GED And 10 yrs OR
- Bachelor's and 5
- IAT I Certification
- Must be a US Citizen.
Salary Range: $77,700 - $86,600 per year
Benefits:
- Comprehensive Benefits Package
- 6% 401K Match
- Tuition/Certification Reimbursement
- Great Referral Bonus Program
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