Senior IT Support Specialist

3 weeks ago


Annapolis, Maryland, United States FLASH Technology Group Full time

Job Summary:

We are seeking a highly skilled Senior IT Support Specialist to join our Remote Operations, Tier II Team. The successful candidate will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Key Responsibilities:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • Provide guidance to less-experienced professionals.
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Provide remote support access through desktop mirroring and other remote access applications for worldwide sites.
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

Mandatory Skills:

  • Hardware
  • Remote Assistance
  • Remote Desktop

Requirements:

  • HS or GED And 10 yrs OR
  • Bachelor's and 5
  • IAT I Certification
  • Must be a US Citizen.

Salary Range: $77,700 - $86,600 per year

Benefits:

  • Comprehensive Benefits Package
  • 6% 401K Match
  • Tuition/Certification Reimbursement
  • Great Referral Bonus Program


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