Technology Operations Manager
6 days ago
About DentalHT:
We are a leading Managed Service Provider specializing in Healthcare Technology Integration for dental and professional office environments. Our success is built on our extraordinary team and the exceptional service we provide.
Job Summary:
As an IT Operations Manager, you will play a crucial role in overseeing client service operations, ensuring efficiency, and fostering long-term client satisfaction. This role is ideal for a detail-oriented professional who excels at managing service delivery, coordinating cross-functional teams, and optimizing operational workflows to support client success and growth.
Responsibilities:
- Account Management: Oversee and manage client accounts, ensuring services are delivered effectively and clients are satisfied with our offerings.
- Operations Oversight: Lead the coordination and execution of client service activities, ensuring seamless operational workflows to meet client needs.
- Service Enhancement: Work with existing customers to understand their evolving needs, proactively propose additional services, and identify opportunities to improve service delivery.
- Quotation & Contract Management: Manage the preparation and presentation of quotes for service renewals and upgrades, and support contract renewals.
- Client Relations: Foster strong client relationships by providing ongoing support, ensuring retention, and facilitating account growth through superior service.
- Collaboration: Coordinate with the technical and support teams to address service issues and operational improvements, ensuring an exceptional client experience.
- Vendor & Partner Management: Manage relationships with vendors and partners to support ongoing client needs and ensure reliable service delivery.
Requirements:
- Technical Knowledge: Solid understanding of servers, computers, and Managed Service Provider (MSP) technologies.
- Operational Experience: Minimum 2 years of experience in operations or account management, ideally within a technology-focused or service-based environment.
- Industry Experience: Familiarity with the healthcare or dental technology sector is a plus.
- Communication Skills: Strong verbal and written communication skills with a focus on client relations and team collaboration.
- Organizational Skills: Excellent time management and organizational abilities to manage client needs and service operations efficiently.
Estimated Salary: $80,000 - $110,000 per year, depending on experience and qualifications.
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