Member Experience Director

1 week ago

Roslyn, United States ClubCorp Full time
Job Description

Member Experience Director

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited

Job Summary:

We are seeking a revenue-focused and customer-obsessed leader to lead our Member Experience Department. This person will oversee the Member Experience team (including the front desk and Kids Club) and collaborate closely with the General Manager and/or Club Manager. All departments to positively impact revenue, experience, and engagement. The Member Experience Director is responsible for increasing participation and Member engagement through relevant programs, strategic event pricing, and unique experiences for the Members and guests at the Club by focusing on executing the Member Experience strategy, events, and communications. The ideal candidate will be a strategic thinker and connector, able to work well under pressure, coordinate multiple tasks, solve problems, and enjoy working in a collaborative team environment. To be successful in this role, you will be goal-driven, have a passion for hospitality, have experience in customer success management, and have high-level communications and team leadership skills.

Day To Day:
  • Lead & supervise the Member Experience Department - Project management, budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and ClubLife Concierge (dependent upon Club structure).
  • Strategy Building - Responsible for the programming strategy at the Club built on quantitative Member data and qualitative feedback.
  • Revenue driver - Works and directs revenue strategies across all Club departments.
  • Collaborative Ideation - Be the catalyst that inspires and champions the social calendar ideation.
  • 360 Planning - Develop and ensure execution of relevant and engaging Member events and experiences and coordinate all aspects of event planning and execution.
  • Reporting & Insights - Responsible for consistently gathering actionable Member feedback to evolve reoccurring events and inform future strategies. Successfully track, communicate, and report key KPIs for each Member event to ensure elevated and optimized programming and pre-and post-event P&L for all events.
  • New Member Management - Responsible for engagement strategies and monitoring the Member Journey connects activities that drive revenue and increased spending.

About You:
  • Experience of 3 - 5+ Years in Hospitality, Event Management, Marketing Communications, Premium Suites, or Customer Relations.
  • Prefer experience in one or more of the following: membership associations, events, hospitality, sales, relationship management, marketing, food beverage operations, customer service, and/or fundraising.
  • Experience with creating and implementing strategies that drive revenue and Club usage.
  • Data and analytical thinker who leads strategy-based initiatives.
  • Prior experience in leading teams or projects to successful outcomes is preferred.
  • Undergraduate degree. Educational concentration in hospitality management, business, sports management, communications, journalism, public relations, or recreation.
  • Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.
  • High energy, outgoing personality, and strong communicator.
  • Creativity, attention to detail, strong organizational and time management skills.

Compensation Package: Competitive Salary Range; Bonus Potential; Comprehensive Benefits including Medical, Dental, and Vision; 401k Retirement Plan; Ongoing Training and Development. Join our dynamic team and unlock abundant opportunities for personal and professional growth within the private Club industry

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

  • Member Experience Director

    1 week ago

    Roslyn, United States Clubcorp Usa Incorporated Full time

    Job Description Member Experience Director Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are...

  • Director of Breast Surgical Services Opportunity

    3 weeks ago

    Roslyn, Washington, United States Catholic Health Full time

    Catholic Health is a forward-thinking healthcare organization that is currently seeking a highly skilled Director of Breast Surgical Services to join our dynamic team. Our Breast Surgical Services team provides exceptional care to our patients, utilizing the latest technology and techniques, including needle localizations, ultrasound, stereotactic biopsies,...

  • Medical Director

    6 days ago

    Roslyn, New York, United States Catholic Health Services Full time

    Catholic Health Services is seeking a highly skilled and motivated Medical Director to join its esteemed Hospitalist Division at St. Francis Hospital and Heart Center in New York.A nationally recognized cardiac center, St. Francis Hospital is proud to be the only specialty designated cardiac center in New York State.The ideal candidate will possess excellent...

  • Medical Director for Gastrointestinal Care

    1 week ago

    Roslyn, Washington, United States AMN Healthcare Full time

    Opportunity HighlightsAMN Healthcare is seeking a board-certified gastroenterologist with Motility interest/experience and strong communication skills to join our team. This new position offers flexibility and autonomy to mold your role as you see fit, working in a close-knit community and a wonderful place to call home.An established health system in Long...

  • Senior Sales and Operations Director

    2 days ago

    Roslyn, Washington, United States GULFEAGLE SUPPLY Full time

    Gulfeagle Supply is a family-owned business with over 100+ locations nationwide. We are a full-line distributor of residential and commercial roofing and building products, providing services to contractors, homeowners, architects, and general contractors.Job OverviewThe Senior Sales and Operations Director guides sales personnel, provides sales and...

  • RN - Team Member (Nursing)

    2 months ago

    Roslyn, United States Quality Talent Group Full time

    About the job RN - Team Member (Nursing) University Center is hiring a Registered Nurse (RN) to work the Weekend Shift at our Skilled Nursing Facility in Bronx, NY. Must be able to work Sunday Morning and/or Evening Shift DUTIES: As a Registered Nurse (RN), Provide advice & support to the Residents and their families Monitoring Residents and...

  • Retail Operations Team Member

    4 days ago

    Roslyn, New York, United States Equinox Full time

    Why Join Us:We are a dynamic and growing organization that values innovation and creativity. Our team is passionate about delivering an unparalleled customer experience and strives for excellence in every aspect of our operations. As a Sales Associate, you will have the opportunity to develop your skills and advance your career in a fast-paced and dynamic...

  • Hotel Infrastructure Specialist

    6 days ago

    Roslyn, New York, United States The Roslyn, Tapestry Collection by Hilton Full time

    We are seeking a seasoned Hotel Engineering/Maintenance Manager to oversee the upkeep of our hotel's infrastructure, encompassing buildings, electrical systems, plumbing, and HVAC. As a key member of our team, you will be responsible for managing maintenance personnel and spearheading renovation and repair projects. This role demands exceptional...

  • Registered Nurse

    1 week ago

    Roslyn, United States IGHL- Independent Group Home Living Program, Inc. Full time

    Various locations in Nassau & Suffolk. Title: RN Supervisor: Assistant Director of Nursing Department: Salary Range: $40hr - $42hr Job Summary The RN is accountable for ensuring that the residents are receiving the highest quality of medical care necessary. RESPONSIBILITIES: E- Connotes Essential Functions E-1 Ensures that all indicated medical...

  • Patient Advocate

    2 months ago

    Roslyn, United States Catholic Health Service Full time

    Overview St. Francis Hospital, The Heart Center® is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is consistently recognized by U.S. News & World Report as a national leader for Cardiology & Heart Surgery, as well as for Gastroenterology & GI Surgery. Additionally, U.S. News rates...

  • Advanced Practice Provider

    6 months ago

    Roslyn, United States Catholic Health Service Full time

    Overview St. Francis Hospital, The Heart Center® is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is consistently recognized by U.S. News & World Report as a national leader for Cardiology & Heart Surgery, as well as for Gastroenterology & GI surgery, U.S. News rates St. Francis...

  • Advanced Practice Provider

    2 weeks ago

    Roslyn, United States Catholic Health Service Full time

    Overview: St. Francis Hospital, The Heart Center is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is consistently recognized by U.S. News & World Report as a national leader for Cardiology & Heart Surgery, as well as for Gastroenterology & GI surgery, U.S. News rates St. Francis as...

  • Nursing Home Staffing Administrator

    6 days ago

    Roslyn, New York, United States HC&N Healthcare Solutions Full time

    A Staffing Coordinator plays a pivotal role in ensuring the smooth operation of a nursing home’s staffing department. This talented individual is responsible for creating and posting schedules for the nursing department, tracking and posting changes, and approving trades. The ideal candidate will have experience working with payroll and minor HR functions....

  • Medical (Physiotherapist)

    2 weeks ago

    Roslyn, United States Professional Physical Therapy Full time

    Attractive PT compensation packages with starting salary, bonus, and benefits exceeding $100,000! Recognized as the best PT and OT provider in the Northeast, Professional PT is a close-knit team that works together to create the best atmosphere for patients and staff so that EVERYONE leaves our clinics with a smile. Unlike many other practices that...

  • Medical (Physiotherapist)

    2 weeks ago

    Roslyn, United States Professional Physical Therapy Full time

    Attractive PT compensation packages with starting salary, bonus, and benefits exceeding $100,000! Recognized as the best PT and OT provider in the Northeast, Professional PT is a close-knit team that works together to create the best atmosphere for patients and staff so that EVERYONE leaves our clinics with a smile. Unlike many other practices that...

  • Community Physiotherapist

    2 weeks ago

    Roslyn, United States Professional Physical Therapy Full time

    Attractive PT compensation packages with starting salary, bonus, and benefits exceeding $100,000! Recognized as the best PT and OT provider in the Northeast, Professional PT is a close-knit team that works together to create the best atmosphere for patients and staff so that EVERYONE leaves our clinics with a smile. Unlike many other practices that...

  • Professional Physical Therapy | Medical

    1 week ago

    roslyn, United States Professional Physical Therapy Full time

    Attractive PT compensation packages with starting salary, bonus, and benefits exceeding $100,000! Recognized as the best PT and OT provider in the Northeast, Professional PT is a close-knit team that works together to create the best atmosphere for patients and staff so that EVERYONE leaves our clinics with a smile. Unlike many other practices that...

  • Physical Therapist

    1 week ago

    Roslyn, United States Professional Physical Therapy Full time

    Attractive PT compensation packages with starting salary, bonus, and benefits exceeding $100,000! Are YOU who we are looking for? We are on the hunt for Physical Therapists who love to learn and grow, that thrive in a fun team environment, and add to our supportive and positive vibe! Recognized as the best PT and OT provider in the Northeast, Professional PT...

  • Physical Therapist

    4 weeks ago

    Roslyn, United States Professional Physical Therapy Full time

    Attractive PT compensation packages with starting salary, bonus, and benefits exceeding $100,000!Are YOU who we are looking for?We are on the hunt for Physical Therapists who love to learn and grow, that thrive in a fun team environment, and add to our supportive and positive vibe! Recognized as the best PT and OT provider in the Northeast, Professional PT...

  • Physical Therapist

    1 week ago

    Roslyn, United States Professional Physical Therapy Full time

    Attractive PT compensation packages with starting salary, bonus, and benefits exceeding $100,000!All potential applicants are encouraged to scroll through and read the complete job description before applying.Are YOU who we are looking for?We are on the hunt for Physical Therapists who love to learn and grow, that thrive in a fun team environment, and add to...