Technical Adoption Manager

2 days ago

Grove City, Ohio, United States Brocade Communications Systems Inc Full time
Job Description:

Technical Adoption Manager

The Elevator Pitch:

Are you passionate about helping organizations achieve their business objectives through the usage of technology? Do you possess strong business acumen and technical skills and could come up to speed quickly on VMware Cloud Foundation? If those questions sound good, we have the perfect job opportunity for you.

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the consumption and adoption of VMware Cloud Foundation.

You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, consume, adopt and realize business value across the entire customer journey.

In the TAM role, no day is the same, and you will never be bored You will interact daily with your assigned customers and will be able to make a real impact on their success as a business.

TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve their goals and, at the same time, maintain a great work/life balance.

TAMs are critical members of the customer's Account Team. Leveraging your deep customer knowledge, you will provide meaningful and accurate insights that form, develop, and drive a holistic customer strategy that benefits everyone.

You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer's technical goals as they align with their business goals and the overall impact of VMware by Broadcom's solutions on business results.

Success in the Role:

What are the performance outcomes over the first 6-12 months you will work toward completing? During the first year, you will onboard into the TAM role and then work with your assigned customers.

Through your customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that drive adoption and consumption of their investments, add additional value, improve and maintain customer health, and more:

  • Articulate their long-term and short-term goals and how they connect to the bigger picture of their business - identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.
  • Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance
  • Identify customer use cases and opportunities to further adoption and consumption
  • Present your achievements and customer progress in regularly though quarterly Business Reviews
  • Communicate key topics of VMware by Broadcom's solutions across all customer levels to drive realized value and long-term strategy
  • Develop trusted advisor status with key customer stakeholders, customer team members, and internal stakeholder (ex: Account Directors, Solution Architects, Partner resources)

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