Application Support Specialist

4 weeks ago


South Bend, Indiana, United States Les Schwab Tire Center Full time
Job Summary:

As an Application Administrator II at Les Schwab Tire Center, you will play a critical role in ensuring the smooth operation of our business applications. This position requires a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team environment.

Key Responsibilities:

Provide tactical support and services for specific applications, including configuration, troubleshooting, and resolution of issues and defects.
Participate in exploring and planning potential improvements to our application systems.
Act as the solution administrator for key solutions, whether on-premise or SaaS-based.

Operational Support:

Address production issues and problems escalated from tier 1 support, providing timely resolution and reducing business impact.
Support activities include investigation, diagnosis, incident resolution/recovery, and follow proper incident closure procedures.

Improvements and Enhancements:

Support internal and vendor roadmap development and execution efforts, actively participating in enhancement/improvement efforts.
Provide entry-level quality assurance and validation of vendor software releases/patches and approved configuration changes.

Requirements:

Four-year college degree in a related field, preferably in Computer Science, Information Systems, Engineering, or equivalent experience.
A minimum of 2 years' IT experience, with experience supporting users and working with business applications preferred.
Exhibiting moderate breadth/depth of experience and knowledge performing application system administration duties.

Work Environment:

Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions.
Working on-call is required for this position, including evenings, weekends, and holidays.

Benefits:

Quarterly profit-sharing bonus
Medical, dental, vision, and life insurance
Company-funded retirement plan - no cost to employee
Paid holidays
Paid time off
Hybrid arrangements available (work 1-2 days/week from home)
Tuition Assistance
Employee discount
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