IT Support Specialist
4 weeks ago
Key Responsibilities:
- Purchasing, setup & configuration of Windows and Mac Computers, monitors, & other necessary peripherals for all staff. Installation/setup of email accounts and other related software applications.
- Setup of all Users and User ID's within various applications and the network.
- Provide technical assistance to all staff as needed.
- Monitoring of Cybersecurity software for spam & content filtering of web and email traffic.
- Assist in managing the day-to-day operations.
- Ensure compliance with software licensing for Adobe, Microsoft, Symantec End Point Protection.
- Oversee maintenance & service agreement for all copiers, printers, scanners onsite, initiate service calls for repairs at all locations.
- Perform other related duties as required.
Requirements:
- Experience with computer repair and hardware essential. Having ability to disassemble & reassemble computers & laptops. Perform minor repairs, hard drive replacement, adding memory, laptop display & keyboard replacement, etc.
- Must have knowledge of computer networking. Ability to troubleshoot, isolate, and resolve hardware, software and networking issues. Having a basic fundamental knowledge of working on Windows based and QNAP servers.
- Able to respond in a timely manner, prioritizing immediate needs while multi-tasking other responsibilities.
- Able to be trained and well versed with multiple systems
- Sound technical skills & analytical ability.
- Keeping systems up to date and staying current with knowledge of new emerging technologies.
- Organizational and project management skills.
- Excellent oral and written communications skills.
- Excellent listening skills, integrity, polite, friendly, approachable demeanor required. Ability to work well with other staff and share information. Energetic, forward-thinking and creative individual with high ethical standards, trustworthy and an appropriate professional image.
- Well-organized and self-directed with a team-player approach.
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