Patient Flow Coordinator
1 day ago
Patient Flow Coordinator
About Us:We are a community clinic dedicated to providing exceptional patient care. Our team is committed to making a positive impact in the lives of our patients.
Job Description:We are seeking a Patient Flow Coordinator to join our team. As a Patient Flow Coordinator, you will be responsible for coordinating the flow of patient callers, ensuring timely patient care and superior customer service.
Responsibilities:- Answer all incoming calls in a timely, professional and courteous manner
- Schedule new and return appointments for patients following scheduling guidelines
- Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
- Assist callers with information and referral to appropriate resources
- Review and check insurance eligibility; explain required documents
- Retrieve calls from voice mail and assist callers as needed
- Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
- High School Diploma/GED
- Minimum two years' experience working in a physician's office or healthcare facility preferred
- Call center experience strongly preferred
- 18 PTO days per year & 11 paid holidays
- Major Medical Health Insurance Coverage
- Dental & Vision
- Flexible Spending Accounts
- Employer paid Life Insurance
- Employer paid Short-Term and Long-Term Disability
- Annual Training
- 403(b) with 4% employer matching
$16 - $18 hourly
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