Patient Flow Coordinator

1 day ago


Austin, Texas, United States People's Community Clinic Full time
Job Title:

Patient Flow Coordinator

About Us:

We are a community clinic dedicated to providing exceptional patient care. Our team is committed to making a positive impact in the lives of our patients.

Job Description:

We are seeking a Patient Flow Coordinator to join our team. As a Patient Flow Coordinator, you will be responsible for coordinating the flow of patient callers, ensuring timely patient care and superior customer service.

Responsibilities:
  • Answer all incoming calls in a timely, professional and courteous manner
  • Schedule new and return appointments for patients following scheduling guidelines
  • Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
  • Assist callers with information and referral to appropriate resources
  • Review and check insurance eligibility; explain required documents
  • Retrieve calls from voice mail and assist callers as needed
  • Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
Qualifications:
  • High School Diploma/GED
  • Minimum two years' experience working in a physician's office or healthcare facility preferred
  • Call center experience strongly preferred
Benefits:
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer paid Life Insurance
  • Employer paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 4% employer matching
Salary:

$16 - $18 hourly



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