Guest Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at The St. Regis Washington D.C. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
- Secure payment and verify billing information.
- Activate and file room keys.
- Process guest requests and relay messages.
- Print contingency lists for emergency situations.
- Explain room features to guests and provide directions to property amenities and local areas of interest.
- Follow up on outstanding requests or problems from the previous day.
- Run and review daily reports and logs.
- Complete designated cashier and closing reports.
- Accept and record wake-up call requests.
- Count bank at the beginning and end of shift.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Notify Loss Prevention/Security of any guest reports of theft.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to stand, sit, or walk for extended periods.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds.
- Competitive hourly rate of $19.44 to $25.96.
- Health care benefits.
- Earned paid time off and/or sick leave.
- Life insurance.
- Disability coverage.
- Other life and work wellness benefits.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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