Guest Service Representative

1 week ago


Washington, United States European Wax Center Cleveland Park DC Full time
About European Wax Center Cleveland Park DC

We're a dynamic team dedicated to providing exceptional customer experiences and revealing beautiful skin. As a Sales/Guest Service Associate, you'll play a vital role in delivering outstanding service and driving sales.

Key Responsibilities:
  • Greet and welcome guests in a friendly and professional manner
  • Provide exceptional customer service to ensure guest satisfaction
  • Assist guests with check-in and check-out processes
  • Answer phone calls and respond to guest inquiries
  • Handle guest requests and complaints promptly and efficiently
  • Maintain a clean and organized front desk area
  • Process payments and maintain accurate records
  • Sell products and wax passes to guests
What We're Looking For:
  • Ability to work flexible hours, including mornings, nights, and weekends
  • Professional appearance at all times
  • Ability to work flexible days and hours
  • Sales experience is preferred
  • Desire to build genuine relationships with guests
  • Passion to support and represent EWC values
Benefits:
  • 50% Employer paid insurance - dental, vision, and health
  • 50% Employee discount
  • 40% Retail discount
  • Flexible schedule
  • Hourly wage, commission, performance bonuses, and incentives


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